Summary
Date Posted: Friday, December 09, 2022 , Base Salary: Not Disclosed

JOB DETAILS:
Detailed Description
• Principal Accountabilities (KEY Performance areas): Accountability (Responsibility)
• Develop/revise training programs for basic fares and ticketing, advanced fares and ticketing, Altea system training to address training gaps
• Deliver programs within the Commercial department training calendar to ensure staff gain the knowledge and skills to perform their roles.
• Monitor & evaluate implementation of training to ensure effective transfer of skills to the workplace and identify further training needs
• Develop a training schedule to facilitate effective planning of programs.
• Liaise with relevant stakeholders to enable smooth coordination of training.
• Maintain up to date and accurate training records to ensure compliance with company standards and aid decision making.
• Prepare reports on all trainings conducted to enable continuous evaluation of programs and facilitate decision making.
• Follow up on course participants to evaluate level of skills transfer & implementation of action plans.
• Evaluate programs to be outsourced to ensure relevance to the organization.
• Issuance of certificates and licenses to qualified staff to ensure compliance with KQ and IATA standards and procedures.
• Marketing KQ commercial training programs in order to help contribute to the achievement of commercial objectives.
• Participate in the review of operational manuals (as necessary) and monitor Standard operating procedures to ensure compliance within operational areas.

Job Requirements
• Knowledge and Experience Qualification (Minimum)
• University graduate Additional Qualifications
• IATA Travel and Tourism Foundation Diploma
• IATA Travel and Tourism Consultant Diploma
• ALTEA Central Reservations System certificate. Years of Experience (Minimum)
• 3 years experience in a busy airline sales and ticketing environment.


Work Hours: 8

Experience in Months: 36

Level of Education: Bachelor Degree

Job application procedure

Use the link(s) below to apply on company website.
Fares & Ticketing Instructor (KQ Academy)

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