Summary
Date Posted: Monday, July 04, 2022 , Base Salary: Not Disclosed

JOB DETAILS:
Specific Responsibilities
• Ensure routine and reactive health checks for customer connectivity and service quality.
• Ensure that all incidents and home connections are done within SLAs
• Support Home customer management engineers at site by installing and troubleshooting customer premise LAN’s, end device connectivity, Wi-Fi connectivity and other Home User issues.
• Troubleshoot customer end network issues and coordinate with Safaricom and dispatch teams to ensure and sustain quality Home service.
• Responsible for Casual Management; assigning casuals duties, weekly wages preparation.
• Take charge of Material reconciliation used in FTTH Connections.
• Escalate all matters customer concerns and complains encountered at site to Project Manager in a timely manner.
• Continuously review and recommend customer management processes to maximize service delivery at customer premises.
• Plan and organize customer visits and service clinics work by creating and adhering to effective schedules, using knowledge of client location, geography, and ticket count patterns.
• Relay work status, feedback, and instructions to Project Manager, HOD and other stakeholders.
• Monitoring and reporting on Network performance other observations during troubleshooting.
• Participate in site acceptance for FTTH.
• To prepare and issue regular/weekly project progress reports for timely and accurate project status and decision support information to stakeholders
• To guide and provide leadership to the delivery Team as well as plan and coordinate on-going support for customer connections.
• To ensure adherence to OHS policies and stipulated code of Conduct by the Management & Client.

Required qualifications/Experience
• Degree /Diploma in any Technical field.
• At least Two (2) years of in supervision role in FTTH.
• A minimum of 3 years of experience in Fiber environment.
• A Valid Driving License with Minimum of Two (2) years driving Experience.
• FOC Certifications will be an added advantage
• Personal Attributes
• Customer centricity – customer first
• Customer service
• Integrity and ethics
• Excellent communication skills
• Time management
• Proactivity in problem solving


Work Hours: 8

Experience in Months: 24

Level of Education: Bachelor Degree

Job application procedure
If you are interested in the position and have the skills and talents we are looking for, we would like to hear from you. Please make your application to recruitment@adriankenya.com  before close of business on 5th July, 2021.
Only successful candidates will be contacted


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