Executive Housekeeper - Franchise job at Hilton Worldwide
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780 Days Ago
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Vacancy title:
Executive Housekeeper - Franchise

[ Type: FULL TIME , Industry: Hospitality, and Tourism , Category: Management ]

Jobs at:

Hilton Worldwide

Deadline of this Job:
20 October 2022  

Duty Station:
Within Kenya , Nairobi , East Africa

Summary
Date Posted: Friday, October 07, 2022 , Base Salary: Not Disclosed

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JOB DETAILS:
As an Executive Housekeeper, you are responsible for overseeing all housekeeping/Laundry operations to deliver an excellent Guest and Member experience. An Executive Housekeeper/Housekeeping Manager will also be required to evaluate guest satisfaction and set department targets and objectives. Specifically, you will be responsible for performing the following tasks to the highest standards:
• Oversee housekeeping operations
• Oversee Laundry Operations
• Evaluate Guest satisfaction levels and monitor trends with a focus on continuous improvement
• Operate within departmental budgets through effective stock and cost controls and well managed schedules
• Set departmental targets and objectives, work schedules, budgets, and policies and procedures
• Inspect, regularly, all fixtures, fittings, and appliances to ensure compliance to standards and take action as necessary to conform to standard
• Monitor the appearance, standards and performance of the Housekeeping/Laundry Team with an emphasis on training and teamwork
• Ensure team members have an up-to-date knowledge of all room categories and amenities
• Maintain good communication and work relationships in all hotel areas and with external customers and suppliers
• Ensure staffing levels cover business demands
• Ensure ongoing training
• Ensure communication meetings are conducted and post-meeting minutes generated
• Manage staff performance issues in compliance with company policies and procedures
• Recruit, manage, train and develop the Housekeeping/Laundry team
• Competent in property management systems
• Assist other departments wherever necessary

Work Experience
What are we looking for?

• Housekeeping/laundry experience in the hotel/leisure/retail sector in a managerial or supervisory capacity
• A high school certificate or equivalent
• High level of commercial awareness and cost control capabilities
• Previous experience of managing a department and Profit and Loss account
• Excellent leadership, interpersonal and communication skills
• Committed to delivering high levels of customer service
• Ability to work under pressure
• IT proficiency
• Excellent grooming standards
• Flexibility to respond to a range of different work situations
• Proficiency, at an intermediate level, with computers and computer programs, including Microsoft Office
• Strong organizational, budget management, and problem solving skills
• Strong communication skills
• A passion for delivering exceptional levels of guest service

Job Experience: No Requirements

Work Hours: 8


Level of Education:
High School

Job application procedure
• Interested and qualified? Click here to apply

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QUICK ALERT SUBSCRIPTION

Job Info
Job Category: Hospitality/ Chef/ Cook jobs in Kenya
Job Type: Full-time
Deadline of this Job: 20 October 2022
Duty Station: Nairobi
Posted: 07-10-2022
No of Jobs: 1
Start Publishing: 07-10-2022
Stop Publishing (Put date of 2030): 07-10-2065
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