Summary
Date Posted: Wednesday, October 12, 2022 , Base Salary: Not Disclosed

JOB DETAILS:
Key Responsibilities
• Manage the overall performance and governance of the Statements of Work (together with Vendor Account Management / Business Development)
• Manage the day-to-day operations in accordance with the requirements and SLAs set out in this SOW. Prompt identification and resolution of service delivery issues including implementation of preventative measures.
• Conduct full project strategy implementation from inception, through resource and capacity planning and allocation to conclusion.
• Provide exceptional people management, mentorship, and career development to members of your team, including managers and agents, to achieve low attrition levels and high employee engagement.
• Manage new project launches in collaboration with the Sales, Customer Success, Global Service Delivery and SamaDC management teams.
• Effectively communicate job expectations; plan, monitor, appraise, and review direct report performance.
• Ensure that all monthly revenue targets are attained and surpassed with timely and high quality project execution.
• Drive operations teams to deliver continuous improvement and productivity/quality gains
• Flag and escalate business risks in a timely manner to all stakeholders both internal and external

Minimum Qualifications
• 4+ years of Project Management experience in operations, preferably in the technology industry
• 2+ years of People Management experience, including managing leaders, and a strong desire to develop team members
• Bachelor’s degree, or equivalent

Preferred Qualifications
• Dynamic leader with experience and passion for managing large and diverse teams across multiple sites in a fast-paced environment that deal with rapid change and ambiguity
• Strategic thinker with strong analytical and problem-solving skills
• Empathy for the client community and passion to create an exceptional experience and provide outstanding support
• Excited to be part of a global operations teams, design effective business operations, tackle complex problems, and develop individual team members
• Adaptable and energized by a fast-paced environment

Education Requirement: No Requirements

Work Hours: 8

Experience in Months: 24

Job application procedure
• Interested and qualified? Click here to apply

All Jobs

QUICK ALERT SUBSCRIPTION