Vacancy title:
Engineer

Jobs at:
Frontier Optical Networks Ltd

Deadline of this Job:
10 September 2018

Duty Station:
Nairobi, Kenya

Summary
Date Posted: 29 August 2018 , Base Salary: Not Disclosed , Employment Type: Full-Time

We provide state of the art colocation facilities in Eastern Africa. With connections to major carriers, providers and other colocation facilities, our data centres have been designed and constructed with you in mind. Get in touch with us to find out more.

JOB DETAILS:
Operations Engineer

•  Job TypeFull Time
  
•  QualificationBA/BSc/HND
  
•  Experience 3 years
  
•  Location Nairobi
  
•  Job Field Engineering / Technical
  
  

Reports to:
General Manager, Operations
Responsible for (Direct reports):
Network Technician
Job grade:
FON-5

Job Purpose:
The operations Engineer analyzes network-related problems reported by clients, diagnoses the most effective method to resolve the problem and implements the solution; installs, maintains, and troubleshoots the FON Network, data communications and all peripheral equipment. The Engineer is to supervise the Network Technician to achieve the above mentioned goals.

Responsibilities (Functions and duties):

•  Configure, maintain the core network equipment.
  
•  identify, troubleshoot and resolve problems in the performance of the network for clients and internal users
  
•  troubleshoot and solve network problems;
  
•  provide technical support to end-users regarding supplied hardware and software;
  
•  install, test, certify and troubleshoot networking cabling systems;
  
•  commission client premises equipment;
  
• provides technical expertise to end-users regarding optimal set-up for software, hardware and network use;
  
•  install, configure, monitor and troubleshoot a wide range of network and data communications software and hardware;
  
•  train end-users in various software applications and network-related procedures;
  
•  supervise contractors in the implementation of the above functions related work as required.
  
•  Identifies, troubleshoots and resolves hardware-, software- and network-related problems encountered by end-users.
  
•  Configures and installs software and equipment for the access network design.
  
•  Trains end-users on the use and features of the various operating systems and applications on the various platforms.
  
•  Performs primary network system administration on network equipment as needed.
  
•  Uses established tracking system to log requests; monitors progress, tracks problem resolution,
  
•  Identifies patterns of failure, researches bug fixes and implements solutions; communicates with manager regarding unresolved problems.
  
•  Works with vendors to resolve hardware operating system issues; researches and tests possible solutions and implements solutions .Analyzes bugs in system and application software; researches and tests possible solutions; implements solutions.
  
•  Optimizes equipment usage by researching and recommending enhancements to system capabilities and performance.
  
•  Enforces the FON network security and installation procedures.
  
•  Participate in a 24x7 call-out rota if required.
  
•  Performance Measures and Targets:
  
•  Network Infrastructure that will have uptime availability 99.9% of the time
  
•  Network Infrastructure that will have network quality of 99.9% compared with the commissioning metrics.
  
•  Network security preventing attack incidents 99%
  
•  Infrastructure Change Management to ensure network stability 99.9% of the time
•  Manage Customers’ SLAs to achieve 95% success.
  
•  Manage operational costs and operate within the budget 99.9% success.
  
•  Customer management and customer request achievement of 95% success.
  
•  Management of timely and proper reports delivered to management at an efficiency of 100% of the time
  
•  Manages leave schedule and staff management 100% of the time to fall within the allocated month of the year.
  
•  Continuous assessment of staff members giving them feedback for improvement and motivating best performers
  
•  Systematic resolution of faults and client issues. This is measured by the turnaround time and accurate reporting
  
• Good rapport with the 3rd party suppliers
  
•  Good relation with the clients
  
•  Good working relation and co-operation with staff members
  
•  Good rand regular reporting.
  
•  Ticket generation and closing
  

Role Reports:

•  Weekly & Monthly reports to the General Manager, Operations
  
•  Quarterly Reports to the General Manager, Operations
  
•  Monthly System checks and reporting to the General Manager, Operations
  

Experience:
3 years in telecommunications with at least 1 year working experience in a Telecom/Engineering Company/PDNO/ISP environment

Qualifications:

•  B.Eng or B.SC degree
  
•  Annual educational enhancement by acquiring additional degree/ diploma / certificate either in technical, financial, management or administration.
  
•  Professional: Registration with Professional Engineers (ARB)
  Specialist knowledge required:
  
•  Knowledge of various Engineering Operating software
  
•  Knowledge of Programming and well versed with current IT solutions
  
•  Knowledge of Hardware and software systems
  
•  Knowledge of Networks, network administration and Installation
  
• Knowledge of standard desktop application
  

Personal Skills & Qualities

•  Management skills
  
•  Technical / analytical ability
  
•  Methodical & organized
  
•  Team worker
  
•  Communication skills
  
•  Good analytical skills
  
•  Holistic in approach to fault resolutions
  
•  Tools/Facilities required:
  
•  Desktop computer/Laptop computer