Summary
Date Posted: Sunday, January 15, 2023 , Base Salary: Not Disclosed

JOB DETAILS:

Job Reference Number : V/No. 4/2022

Duties and Responsibilities:
This is the highest grade in the cadre. Duties and responsibilities will include:
• Coordination of complaints management processes
• Ensuring prompt investigations on complaints to facilitate effective decision making;
• Coordinate processing of complaints / petitions received by the Commission;
• Maintaining proper and up-to-date data on complaints filed and processed;
• Managing the Complaints Management Information System;
• Developing and implementing stakeholder engagement strategies to sustain valuable stakeholder relationships;
• Identifying complaints arising from gaps in law, policy or procedures that require action by JSC or other agencies;
• Developing guidelines / standard operation procedures (SOPs) for complaints and investigations;
• Development of complaints and investigations trend reports;
• Advisory to the Commission and management on complaints management; and
• Supervision of staff and management of Directorates financial resources.

Requirements for Appointment:
For appointment to this position, the applicant must have: -
• A relevant Master’s degree from a recognized University;
• A Bachelor’s Degree in Social Sciences from a recognized University;
• A relevant certificate in basic investigation and crime detection;
• Membership to relevant professional body with Good Standing;
• Attended a Course in Strategic Leadership and Development or its equivalent; and,
• Meets the requirements of Chapter Six (6) of the Constitution

Work Experience:
• Minimum Fifteen (15) Years relevant work experience;
• At least Five (5) Years at Senior Management Level; and
• Prior experience working on Complaints Management systems and Investigations will be added advantage


Work Hours: 8

Experience in Months: 60

Level of Education: Associate Degree

Job application procedure

Interested and qualified persons are requested to make their applications by: -
Filling an Online Application Employment Form
Applicants should upload soft copies of the following documents to the online application:
A letter of application;
A detailed and updated curriculum vitae to include information on past, present employment or engagement with names of three (3) referees;
Names of three (3) referees; two (2) professional referee and one (1) character reference;
Copies of National Identity Card (I.D), Passport or any other relevant identifiable legal documents;
Copies of academic and professional certificates, testimonials and academic transcripts;
Applicant’s one (1) recent coloured passport size photograph
Shortlisted candidates shall be required to produce originals of their National Identity Card, academic and professional certificates and transcripts during interviews;
Successful candidate will be required to submit valid clearance certificates from the following bodies before appointment:
Kenya Revenue Authority
Higher Education Loans Board
Directorate of Criminal Investigation
Ethics and Anti-Corruption Commission
A recognized Credit Reference Bureau; and
Recommendation from relevant professional body, as the case may be, as being in Good Standing.
Applicants MUST take note that it is a criminal offence to provide false information and documents in the job application and the same will be verified by relevant bodies.
The application must reach the Commission NOT LATER THAN 3RD FEBRUARY, 2023 AT 5.00PM
Only shortlisted and successful candidates will be contacted. Canvassing in any form will lead to automatic disqualification.


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