Summary
Date Posted:Wednesday, April 05 2023, Base Salary: Not Disclosed

JOB DETAILS:

Pre-Assignment tasks:
• Hold a kickoff meeting with host MFI and F2F staff to introduce the volunteers and go through the key SOW objectives and outcomes .
• Review relevant materials such as previous assignment trip report for K-04 , system audit reports, performance reports with information on the design and operational set up of the core and an y addition a l systems
• Review business plan and operational manual s to understand the current business model and major process flows .
• Work with the host to finalize workplan with key activities .

Assignment Tasks:
• Hold an orientation meeting with F2F staff
• Hold kick-off meeting with F2F team and MFI host to finalize the workplan and the expected deliverables
• In discussion with the MFI management review all the system s , products , and services that the institution has adopted.
• Validate the change areas outlined in 3 above through a meeting with the IT teams and Change Review Managers
• Conduct a field visit and document user experience report.
• Come up with recommendations on how to improve the User Experience of all the products.
• Train the Product Support Staff and customers representatives on how to use the modified systems and how to handle changes
• Develop a trip report
• Develop final presentation
• Hold debriefing meeting with F2F team/ host MFI to discuss results and recommendations from assignment.
• Submit final trip report and presentation.

End of assignment report and other deliverables :
• Diagnostics report on status, performance, and areas of development to strengthen secure ease of use.
• Trip report
• PowerPoint presentation
• Any other materials and tools: questionnaires used, scripts, interview notes and guidelines etc.

Expertise of Volunteer Experts Requested:
• Bachelor’s Degree in Computer Science , Information Systems, Graphic Design, or related field. Or equivalent work experience plus training in Human Factors, Cognitive Psychology, or related field, or equivalent work experience.
• 5 or more years’ experience in conducting user experience research using a wide variety of research methods with at least 1-year of experience in financial sector applications or services.
• Proficiency with usability testing tools or services
• Proficiency with wireframing/prototyping tools.
• Ability to design prototypes, screen mockups, and wireframes based on the results of usability testing and customer feedback.
• Experience in collaborating with product management, business development, research and prototyping team/departments in a financial institution to define the next generations of business concepts, products and user solutions
• Over 5 years of experience collaborating with interaction designers and other user experience professionals to define and improve the user experience.
• Demonstrated success at developing creative and comprehensive research strategies to reveal unforeseen opportunities and issues that have a significant impact on product strategy and design. High organizational and facilitation skills and ability to handle complex tasks with tight deadlines.
• Excellent written and spoken English


Work Hours: 8

Experience in Months: 60

Level of Education: Bachelor Degree

Job application procedure

Interested and qualified? Go to International Executive Service Corps on phg.tbe.taleo.net to apply

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