Summary
Date Posted: Tuesday, August 24, 2021 , Base Salary: Not Disclosed

JOB DETAILS:
As a Deputy Head of Collections you will help to shape the strategy, look for process improvement strategies, and deliver the results in our growing Collections team.
A successful Deputy Head of Collections is expected to adapt to the fast-paced culture of both the company, the market, and the customers we serve.

Key Responsibilities:
• Constantly audit existing processes aiming to improve efficiency and quality
• Documenting policies, processes and procedures for debt collection and recoveries
• Developing, managing and refining collection strategies to optimise recoveries
• Continuous improvement of collection processes, metrics and tools
• Create necessary reports and analysis and regularly provide the updates to stakeholders
• Understand the existing data and search for other data points to help make better predictions and analysis
• Effectively forecast on staff, figures, KPI and facilities
• Ensure all departmental KPI’s are reached

Knowledge, Skills and Experience required:
• 5+ years’ experience in running call center teams
• Comfortable rolling up your sleeves to get things done while also capable of leading complex strategy discussions
• Ability to manage a complex set of stakeholders in a matrixed organization
• Strong data acumen with ability to read the data and understand which data is needed for accurate analysis
• Confident Excel skills and proficiency with creating reports
• Approachable and flexible personality

What we offer:
• Be a part of an international, dynamic and driven team that has set their aspirations high and work hard to achieve those
• Opportunities to learn and grow together with us
• Competitive compensation package
• Health benefits

Work Hours: 8

Experience in Months: 60

Level of Education: Bachelor Degree

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Job application procedure
Interested and qualified? Go to Watu Credit Limited on watuafrica.com to apply
https://watuafrica.com/careers/#

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