Summary
Date Posted: Wednesday, June 22, 2022 , Base Salary: Not Disclosed

JOB DETAILS:

About
• Chipper Cash is the largest mobile cross-border money transfer platform in Africa. We are a small passionate team, dedicated to expanding financial inclusion in some of the global regions most in need of accessible, interoperable, easy-to-use, and affordable financial services.

What You Will Be Doing
• You will ensure timely responses to all customer engagements on all social media touch points - Twitter, Instagram, Facebook etc
• You will adhere to the set metrics (Handle, Response and Turnaround Times) for all engagements
• Handle and resolve within SLA support tickets raised by internal and external stakeholders
• You will log complaints on appropriate channels and ensure the proper and timely escalation of issues to the appropriate reporting line
• You will ensure accurate capturing of data (labelling and tagging) where required for reporting purposes
• You will own specific reports as it relates to your daily responsibilities
• Working closely with the Marketing and Growth team to monitor promotions/campaigns and give relevant feedback where required

What You Should Have
• You have 3 years of professional industry experience in managing customers on all social media channels.
• Experience in a Financial Institution is an advantage.
• You should have appreciable experience in responding to customers using varying social media support tools - Zendesk, Falcon, SparkCentral etc.
• Ability to accurately manage up to 150 engagements across multiple social media channels in a typical 9-hour shift.
• You MUST have excellent verbal and written communication skills. Explaining complex technical concepts to designers, support, and other engineers is no problem for you.
• A first degree in any discipline or equivalent training would be super great.
• Finally, you must have really great energy and be ready to work seamlessly with colleagues from various nationalities.
What You Should Have • You have 3 years of professional industry experience in managing customers on all social media channels. • Experience in a Financial Institution is an advantage. • You should have appreciable experience in responding to customers using varying social media support tools - Zendesk, Falcon, SparkCentral etc. • Ability to accurately manage up to 150 engagements across multiple social media channels in a typical 9-hour shift. • You MUST have excellent verbal and written communication skills. Explaining complex technical concepts to designers, support, and other engineers is no problem for you. • A first degree in any discipline or equivalent training would be super great. • Finally, you must have really great energy and be ready to work seamlessly with colleagues from various nationalities. ">

Work Hours: 8

Experience in Months: 36

Level of Education: Bachelor Degree

Job application procedure

• Interested and qualified? Go to https://boards.greenhouse.io/criticalideas  to apply


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