Customer Support Executive job at Securex
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919 Days Ago
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Vacancy title:
Customer Support Executive

[ Type: FULL TIME , Industry: Law, Public Safety, Corrections and Security , Category: Customer Service ]

Jobs at:

Securex

Deadline of this Job:
25 May 2022  

Duty Station:
Within Kenya , Nairobi , East Africa

Summary
Date Posted: Tuesday, May 17, 2022 , Base Salary: Not Disclosed

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JOB DETAILS:
Customer Support Executive

JOB SUMMARY
We are looking for a Customer Support Executive/ Credit Controller to join our collection team. He/she will build and preserve trusting relationships with our clients.

DUTIES AND RESPONSIBILITIES
• Collection of cheques as per your allocated list.
• Timely Dispatch of invoices and statements at the beginning of the month.
• Responsible for proper accounting for cheques and cash collected plus preparing a daily report for then client visited.
• Sorting out client’s invoices, statements, and credit notes and putting them in envelopes for posting and delivery.
• Prepare daily collection plan and hand over daily collection report the following morning.
• Following up on client payment date through telephone calls or visitation.
• Reconciliation of client accounts in cases of dispute.
• Follow-up on clients who are unable to pay and take relevant action plus a collection of outstanding dues.
• Ensure aging balances do not move categories towards 180days.
• Timely resolution of customer issues and escalation of any issues outside job scope and follow through to ensure closure.
• Proactively act and follow up on assigned customer requests/complaints to closure and keep customers updated on the status.
• Plan course of action to recover outstanding payments.
• Negotiate payoff deadlines or payment plans.
• Investigate and resolve discrepancies.
• Create trusting relationships with clients when possible to avoid future issues.

MINIMUM REQUIREMENTS AND COMPETENCIES
• Bachelor’s degree in accounting, business management, or a similar field.
• 3+ years experience in direct customer contact, service, collections, or sales environment.
• Previous Credit Collection experience.
• Knowledge of payment plans and accounting procedures.
• Knowledge of office and accounting software.
• Knowledge in accounts Reconciliation.
• Ability to work independently and maintain accuracy.

Work Hours: 8


Experience in Months: 36

Level of Education:
Bachelor Degree

Job application procedure
Interested candidates should send their comprehensive CV and cover letter to careers@securex.co.ke  indicating on the email subject the position they are applying for by 25th May 2022. Kindly note only shortlisted candidates will be contacted.


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Job Info
Job Category: Customer Service jobs in Kenya
Job Type: Full-time
Deadline of this Job: 25 May 2022
Duty Station: Nairobi
Posted: 17-05-2022
No of Jobs: 1
Start Publishing: 17-05-2022
Stop Publishing (Put date of 2030): 17-05-2065
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