Summary
Date Posted: Tuesday, September 07, 2021 , Base Salary: Not Disclosed

JOB DETAILS:
Customer Support Executive

About the job
¬Customer support executive
Looking for a leader to build and maintain relationships with enterprise customers from deal closure to implementation support, collaborate with sales executive and customer support staff. Our mobile-based sales automation service, SENRI, is aiming at changing way they work at enterprises, and strengthening distribution networks in Africa. Starting from 2015, we have been successful in development of the service and acquisition of customers in Kenya, Uganda, Tanzania and Nigeria, with a multi-national team from Kenya, DRC, Uganda and Japan. For further growth and empowering our team, we need you now.

1. Scope of work
• Lead customer in manufacturing and distributing companies to decide starting our services
• Run presentation and product demo at the meeting
• Plan how to close customers and agree on term based on the initial calls and meetings
• Let directors make decision to start a project
• Support customer in management/senior level to utilize our service
• Support customer to start and set up our service
• Run training for customer
• Monitor satisfaction, challenge or feedback from customer for a long term
• Other administrations

1. Requirements
• At least 1 year of experience in B2B sales (Corporate Sales)
• Self-motivated to keep improving the way of work
• A goal-oriented and dedicated team member
• Flexible in working with a small multi-national team

1. Working conditions
• Working hour: 8:30-17:30
• Working day¬: Monday – Friday
• Compensation to be discussed based on his/her capability and experience
• Probational period will be 3-6 months
• Long-term employment decision to be made by the end of this period

Job Experience: No Requirements

Work Hours: 8 12

Level of Education: Bachelor Degree

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