Summary
Date Posted: Tuesday, November 15, 2022 , Base Salary: Not Disclosed

JOB DETAILS:

Job Description
R&Rs
• Holding product platform training for internal staff and partners: New features, migration and UATs for vital features
• Creating professional communication and training resources for the product platform users
• Managing Customer Success relationship with Partnerships
• Managing Customer Success relationship with Product teams
• Collecting and using customer satisfaction feedback on d.light's software products to improve Software products/ build product backlog
• Managing new application products adoption by customers
• Maintaining Product Knowledge Base
• Managing Customer Feedback <> Business Product build
• Feature Request Management and Product Roadmap Collaboration
• Promote value through customer experience
• Review customer complaints and concerns and seek to improve the customer experience

KPIs
• Net Promoter Score (NPS)
• Customer support tickets resolution performance
• Customer effort score
• Customer satisfaction score.
Desired Skills and Experience
• Proven work experience as a Customer Success Manager or similar role
• Exceptional ability to communicate and foster positive business relationships
• Technical skills required, as they relate to the use of the product or service
• Accountability and personal organization are essential
• Experience in managing a diverse group and training each according to company standards

Job Experience: No Requirements

Work Hours: 8

Level of Education: Bachelor Degree

Job application procedure

Interested and qualified? Go to d.light on jobs.dlight.com to apply


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