Summary
Date Posted: Wednesday, November 20, 2019 , Base Salary: Not Disclosed

JOB DETAILS:
AJUA (Formerly mSurvey) is Africa's first Integrated Customer Experience platform for businesses on the continent. We exist to bridge the gap between businesses and their customers. Ajua’s technology integrates with businesses at the points that matter most to their customers to measure and optimize their Customer Experience. Our plug and play products have enabled leading brands of various sizes and industries on the continent to create actionable strategies that drive business growth. .

Job Responsibilities:
• Professionally manage the assigned customer accounts and maintain relationships that drive value for the customer and Ajua.
• Ability to interpret Data and prepare periodic customer reports to drive strategic decisions by the customer.
• As the face of Ajua ensure adequate, effective and timely business to business communication to customers on new products, service features, upgrades and company changes.
• Imprint the Ajua value proposition in customers’ minds by assisting them to derive full value from the company products and services.
• Actively upselling additional products and solutions to existing customers and maintain lowest level of churn.
• Manage the end to end customer account creation process including creating users, identifying relevant surveys, defining number of engagements, testing, and approval from the customer.
• Ensure that customer onboarding is seamless, well organised and comprehensive and work in partnership with all other key Ajua resources in this regard including but not limited to Products, Sales, Engineering, Partnerships and Finance.

Job Skills: Not Specified

Job Qualifications:
• Relevant university degree from a reputable institution.
• 4 years of experience in account management and relationship management.
• Experience in Software as a Service (SaaS) will be an added advantage.
• Experienced in customer service / customer experience.
• Must demonstrate customer obsession and passion for service.
• Strong analytical skills with the ability to translate data into insights.
• Ability to generate quality reports for the clients.
• Self-driven and proactive nature.
• Highly organized and ability to multitask.

Job Education Requirements: Not Specified
Job Experience Requirements: Not Specified

{module 312}

Job application procedure
  https://ajua.com/careers/
click here to apply

All Jobs

QUICK ALERT SUBSCRIPTION

{module 316}