Summary
Date Posted: Tuesday, June 15, 2021 , Base Salary: Not Disclosed

JOB DETAILS:

Customer Success Intern
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Job Summary
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As a Customer Success Intern, you will be responsible for training and on-boarding new customers, and managing the relationship with clients throughout their entire life cycle.
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Job Description
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• Responding to queries (emails, chats, phones, in person) from employees and customers seeking help with the software and walking customers through problem-solving processes.
• Resolving all tickets raised by customers promptly and escalating when necessary.
• Aiding the development team in conceptualising updates and upgrades that will enhance users’ experience.
• Gathering and collating feedback from customers through Focus Group Discussions, Surveys, Pools, Visits, etc.
• Analysing information for product and service improvement.
• Monitoring details of contracts to inform clients of pending expiration and assisting with processing contract renewals.
• Coordinating client support communications efficiently, eliminating communication gaps or lags.
• Upholding the company’s brand, core values, and culture pillars at all times.
• Any other task or project assigned by your Line Manager.
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Job Experience
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• Recent graduate with a Bachelor’s degree.
• Excellent verbal and written communication skills.
• Critical/analytical thinking skills.
• Great interpersonal and relationship management skills.
• Empathy and problem-solving skills.
• Ability to work on multiple tasks and follow through.
• Ability to work well in a team.
• Comfortable with using technology

Work Hours: 8

Experience in Months:

Level of Education: Bachelor Degree

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