Summary
Date Posted: Thursday, December 05, 2019 , Base Salary: Not Disclosed

JOB DETAILS:
Julla is a fintech company based in Kenya offering instant point of sale financing solutions enabling users purchase items now and pay later. Julla provides a simple and convenient shopping experience; customers can purchase items on loan digitally in seconds without a lengthy application or paperwork which provides a more inclusive alternative especially for customers in emerging markets without a credit history. .

  Job Responsibilities:
• On-board and train new customers.
• Build & strengthen customer relationships.
• Delivering efficient, friendly responses to customer inquiries and build our brand via our text-based chat platform.
• Responding to customer inquiries via social media platforms like Facebook, twitter, Instagram and google play.
• Escalating customer feedback and IT issues to help improve our product.
• Manage incoming calls and emails and handle appropriate follow-up calls and emails.
• Address, resolve, and record any customer issues that arise pertaining to business growth, billing, and general account satisfaction.
• Have a comprehensive knowledge of the company’s business model in order to answer all customer related inquiries.
• Demonstrate the value of Julla to our customers every day by providing amazing customer support.

Job Skills: Not Specified

  Job Qualifications:
• Good at communicating in English and Kiswahili. Experience in working with complex, multi-divisional, multi-geographical customers.
• Previous experience in customer service in finance related company is an added advantage.
• The ability to solve problems and to think quickly on your feet (figuratively – we’ll provide a chair)
• Extremely patient and understanding especially when dealing with various types of customers.
• Highly organized.
• The ability to stay calm, cool and collected during stressful phone conversations.
• An eye for detail.
• Great interpersonal skills.
• Ability to create structure in ambiguous situations and design effective processes.
• Experience working with cross-functional teams (e.g. Sales, Product, Marketing Services).
• Strong leadership qualities and the ability to self-supervise.

Job Education Requirements: Not Specified
Job Experience Requirements: Not Specified

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Job application procedure
If you got to this point and you’re excite about the job description you just read, please email us on hello@julla.com  with your resume

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