Customer Service Representative job at Integrated Staffing and Training Limited
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784 Days Ago
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Vacancy title:
Customer Service Representative

[ Type: FULL TIME , Industry: Consulting , Category: Customer Service ]

Jobs at:

Integrated Staffing and Training Limited

Deadline of this Job:
26 September 2022  

Duty Station:
Within Kenya , Nairobi , East Africa

Summary
Date Posted: Monday, September 12, 2022 , Base Salary: Not Disclosed

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Learn more about Integrated Staffing and Training Limited
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JOB DETAILS:
Customer Service Representative

Responsibilities
• Communicate with customers via phone, email and chat
• Provide knowledgeable answers to questions about product, pricing and availability
• Work with internal departments to meet customer's needs
• Data entry in various platforms
• Maintaining a positive, friendly, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries via phone and through emails and chats.
• Go the extra mile to engage customers
• Resolve customer complaints via phone, email, mail, or social media
• Use telephones to reach out to customers and verify account information
• Greet customers warmly and ascertain problem or reason for calling
• Cancel or upgrade accounts
• Assist with placement of orders, refunds, or exchanges
• Advise on company information
• Take payment information and other pertinent information such as addresses and phone numbers
• Place or cancel orders
• Answer questions about warranties or terms of sale

Qualifications
• At least 1 - 2 years of relevant work experience
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills
• Ability to multi-task, organize, and prioritize work
• Degree/Diploma in any related field
• C1 proficiency in Swahili and English
• Knowledge of IT programs i.e. Word, Excel, and fast fingers for typing
• Previous experience in customer service is desirable
• Great people skills
• Should be flexible to work in shifts both day and night


Work Hours: 8


Experience in Months: 12

Level of Education:
Postgraduate Degree

Job application procedure

Interested and qualified? Go to Integrated Staffing and Training Limited on www.linkedin.com to apply


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QUICK ALERT SUBSCRIPTION

Job Info
Job Category: Customer Service jobs in Kenya
Job Type: Full-time
Deadline of this Job: 26 September 2022
Duty Station: Nairobi
Posted: 12-09-2022
No of Jobs: 1
Start Publishing: 12-09-2022
Stop Publishing (Put date of 2030): 12-09-2066
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