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Customer Service Representative job at Haco Industries Kenya Limited
Haco Industries Kenya Limited
Website :
274 Days Ago
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Vacancy title:
Customer Service Representative

[ Type: FULL TIME , Industry: Manufacturing , Category: Customer Service ]

Jobs at:

Haco Industries Kenya Limited

Deadline of this Job:
Wednesday, July 24 2024 

Duty Station:
Within Kenya , Nairobi, East Africa

Summary
Date Posted: Tuesday, July 09 2024, Base Salary: Not Disclosed

Similar Jobs in Kenya
Learn more about Haco Industries Kenya Limited
Haco Industries Kenya Limited jobs in Kenya

JOB DETAILS:
HACO Industries was established in the early 1970’s as single-product manufacturer. From those modest beginnings, HACO is now one of the region’s leading FMCG manufacturers, supplying a wide range of products to the entire East African and COMESA Markets.

Duties and Responsibilities.
• Communicate to distributors and key accounts on all offers and pricelists to the trade.
• Consolidate weekly and monthly feedback on offers and promotions from the sales representatives and partners across all brands.
• Ensure all claims are lodged and compensation done within five working days.
• Outbound calls and messages to hairdressers on the database to pilot the call center model and share a report every month.
• Ensure that customer performance is shared through the sales analyst three times every month.
• Follow through with finance to ensure that statements are forwarded to Key Accounts, Kenyan and Export Distributors on the last day of every month.
• Ensure that the SLA timelines are achieved for every order. In case any customer SLA timelines are not achieved, give reasons why this happened and how you plan to avoid this in their next order(s)/ for every account.
• Tracking and sharing of the report to be done daily by use of the tracker in place and maintain an accurate database.
• Confirm and share accurate PFI’s to all Institutions prior to any order processing.
• Ensure all export customers share the duly stamped and processed export documents upon shipment completion, and the same need to be filed for tracking purposes.
• Upload any new contact, physical address, and e-mail details every month.
• Have target call outs (based on a structured format) to obtain monthly customer feedback
• Ensure all customer touch points especially for external customers are attended to daily and reports shared weekly. This includes social media pages, email boxes, letters, walk-ins, etc.

The Person.
• Bachelor’s degree in Business Administration and or Marketing.
• Minimum of 2-3 years work experience in a busy FMCG sector.
• Experience working with ERP systems. Experience in SAGE X3 will be an added advantage.
• Excellent communication and interpersonal skills (Proficient in English and Kiswahili languages).
• Understanding of Sales and Marketing fundamentals.
• Integrity and positive attitude.
• A self-starter who proactively initiates and/or runs with customer value-adding initiatives.
• Coordinating & organizing ability.
• Active listening and attention to detail

Work Hours: 8

Experience in Months: 24

Level of Education: Bachelor Degree

Job application procedure

Interested applicants should fill in the pre-application form link https://forms.office.com/r/HsSD1TuJ2w and forward copies of their application letters, academic and professional certificates, testimonials, up-to-date curriculum vitae to jobs@haco.co.ke to be received not later than 24th July 2024.

Interested and qualified? Go to Haco Industries Kenya Limited on forms.office.com to apply



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QUICK ALERT SUBSCRIPTION

Job Info
Job Category: Customer Service jobs in Kenya
Job Type: Full-time
Deadline of this Job: Wednesday, July 24 2024
Duty Station: Nairobi
Posted: 09-07-2024
No of Jobs: 1
Start Publishing: 09-07-2024
Stop Publishing (Put date of 2030): 09-07-2067
Apply Now

Caution: Never Pay Money in a Recruitment Process.

Some smart scams can trick you into paying for Psychometric Tests.
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  • SELECT `g`.`id`,`g`.`title` FROM `icop0_usergroups` AS `g` INNER JOIN `icop0_user_usergroup_map` AS `m` ON `m`.`group_id` = `g`.`id` WHERE `m`.`user_id` = :muserid302μs1.68KBParams/libraries/src/Table/User.php:132Copy
  • SELECT * FROM icop0_jmap_headings WHERE `linkurl` = 'https://www.greatkenyanjobs.com/jobs/job-detail/job-Customer-Service-Representative-job-at-Haco-Industries-Kenya-Limited-99800'140μs1.05KB/plugins/system/jmap/jmap.php:1135Copy
  • SELECT `original_text`, `target_text`, `original_text_regex`, `target_text_regex` FROM `icop0_jmap_text_replacements` WHERE `published` = 198μs1008B/plugins/system/jmap/jmap.php:508Copy
  • SELECT `value` FROM icop0_acym_configuration WHERE `name` LIKE "%regacy" OR `name` LIKE "%\_sub"416μs856B/plugins/system/acymtriggers/acymtriggers.php:430Copy
  • SHOW TABLES1.12ms8.82KB/libraries/vendor/joomla/database/src/Mysqli/MysqliDriver.php:678Copy
  • SELECT * FROM icop0_acym_plugin119μs2.14KB/administrator/components/com_acym/libraries/joomla/database.php:36Copy
  • SELECT * FROM icop0_acym_plugin99μs2.14KB/administrator/components/com_acym/libraries/joomla/database.php:36Copy
  • SELECT `groups`.*, `groups`.title AS text, `groups`.id AS `value` FROM icop0_usergroups AS `groups`116μs1.36KB/administrator/components/com_acym/libraries/joomla/database.php:36Copy
  • SELECT configvalue FROM `icop0_js_job_config` WHERE configname = 'company_seo'116μs856B/components/com_jsjobs/models/configurations.php:103Copy
  • SELECT * FROM `icop0_js_job_config` WHERE configfor = 'jobsharing'250μs1.02KB/components/com_jsjobs/models/configurations.php:82Copy
  • SELECT name AS col FROM `icop0_js_job_companies` WHERE id = 592488μs856B/components/com_jsjobs/models/company.php:1832Copy
  • SELECT `session_id` FROM `icop0_session` WHERE `session_id` = ?98μs1.63KBParams/libraries/vendor/joomla/session/src/Handler/DatabaseHandler.php:291Copy
  • UPDATE `icop0_session` SET `data` = ? , `time` = ? WHERE `session_id` = ?414μs912BParams/libraries/vendor/joomla/session/src/Handler/DatabaseHandler.php:318Copy