Summary
Date Posted: Wednesday, February 16, 2022 , Base Salary: Not Disclosed

JOB DETAILS:
Overview
Roles and Responsibilities
• Maintaining solid customer relationships by handling questions and concerns with speed and professionalism
• Resolving customer complaints, managing database records, drafting status reports on customer service issues
• Data entry and research as required to troubleshoot customer problems
• Communicating with clients to understand their needs – emails, what’s app and calls
• Collect and analyze data to learn more about customer behavior
• Improve the overall customer experience
• Identifying industry trends
• Send daily and weekly order confirmations to customers
• Offer any extra volumes available to all clients
• Send availabilities to customers each week
• Develop local sales – making sure we offer excess regularly

Qualifications
Essential
• A Diploma holder or bachelor’s degree holder in either or related disciplines; Sales & Marketing, Social Science, Business Management or Administration
• At least 1-2 years related progressive experience in customer service
Other desired Qualification
• Application in knowledge Computer.

Desired
• Team player with excellent, proven interpersonal, verbal and written communications skills.
• Effective problem-solving and negotiation skills.
• Excellent analytical, planning, management, and reporting skills.
• Ability to work under pressure to meet deadlines and handle challenges


Work Hours: 8

Experience in Months: 12

Level of Education: Associate Degree

Job application procedure
Interested and qualified? Go to Ngong Veg Limited on ngongvegltd.co.ke to apply

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