Summary
Date Posted: Tuesday, May 17, 2022 , Base Salary: Not Disclosed

JOB DETAILS:
Overview
Key Responsibilities;
• Utilize the unit’s budget prudently and within set standards.
• Direct potential leads for conversion through Business development function.
• Close follow-up of customer feedback, in order to maintain contact, retain and pitch for repeat business and cross selling of other financial solution offerings.
• Responsible to make use of available resources and channels to reach out and create awareness of our product offering.
• Drive customer experience Index.
• Facilitate customer satisfaction survey to gauge satisfaction levels.
• Conform to the spirit of the customer service charter and an active role to appraise and review on a continuous basis.
• Constantlydevelop self in areas of job-knowhow skills, knowledge and right on-job attitude.
• Continuous learning and keeping abreast on the organization’s strategic direction,
Culture and Values.
• Prepare accurate and reliable periodical reports that appraises the individual performance.
• Administrative support roles.

Qualifications
• Relevant degree from a recognized university.
• A certification in PR & communication is Key.
• Computer Proficiency in Microsoft Suite
• Prior experience in digital marketing is advantageous
• 1 years’ experience in a similar or related working environment is advantageous.
Desired Qualities
• Ability to handle and resolve customer requests and queries.
• Presentable, discreet and with good interpersonal and communication skills.


Work Hours: 8

Experience in Months: 12

Level of Education: Professional Certificate

Job application procedure
Interested candidates should send a detailed CV and a cover letter that must include their current and expected remuneration, not later than 31st May,2022 to jobs@kkvl.co.ke  quoting the job title on the subject line. All job applications will be reviewed on a rolling basis. Applications which do not meet the above qualifications will not be considered.

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