Summary
Date Posted: Wednesday, January 11, 2023 , Base Salary: Not Disclosed

JOB DETAILS:
Customer Service Call Agent, Ruiru
What you can expect to be doing:
• Contact BBOXX customers by phone, and encourage adherence to payment plan
• Handle incoming calls and provide solutions/advice to customers
• Monitor and respond to incoming SMS
• Make follow up calls to increase customer satisfaction and ensure no outstanding issues remain
• Maintain and update customer data in Enterprise Resource Planning (ERP)
• Identify and escalate priority issues
• Complete call log
• Follow BBOXX sales and after sales processes
• Accurate data entry and navigation of ERP
• Make outgoing calls to customers who are behind on payment plan, and follow up calls to those who have previously contacted with technical issues
• Receive incoming calls from customers with technical issues
• Respond by phone to requests for help or information made through our SMS system
• Escalate customer issues that are not easily solved by telephone
• Make calls in accordance to all relevant sales and aftersales processes
What we are looking for:
• Ideal candidate should have a diploma in any communication or business-related field and may have previous call Centre / sales experience.
• Excellent verbal communication skills
• Ability to understand and adapt to customer needs
• Excellent data entry skills and attention to detail
• Organization and time management
• Customer Service orientation
• Resilience when faced with stress; Positive attitude and energy
• Persuasiveness and problem-solving skills

Education Requirement: No Requirements

Job Experience: No Requirements

Work Hours: 8

Job application procedure
Interested and qualified? Go to BBOXX on bboxx.csod.com to apply

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