Summary
Date Posted: Thursday, June 20, 2019 , Base Salary: Not Disclosed

JOB DETAILS:
NNzoia Water Services Company Limited is mandated to provide water and sanitation services in two counties - Bungoma and Trans-Nzoia. To strengthen our team, we are looking for competent and experienced individuals who are proactive and self driven to fill the following posts:
NZOWASCO/MD/6/19/2: CUSTOMER RELATIONS OFFICER (1 Post) .

Job Responsibilities: Reporting to the Commercial and Corporate Affairs Manager, the Customer Relations manager shall undertake the following duties:
• Formulate and execute communications and public relations company strategies
• Develop strategies and tools for improving customer services in the company
• Develop and monitor the implementation of the company customer service charter Promote stakeholder/public participation in the provision of water services through customer engagement
• Co-ordinate divisional and corporate wide system purchases, implementation and upgrade
• Manage the skills development for customer care staff to ensure that training
• needs are properly identified and appropriate training is arranged
• Manage and conduct performance management reviews for the department
• Formulate and execute the company's advertising program
• Assist develop policy papers on issues of water services
• Manage departmental budget
• With the HR department develop effective internal communication to inform employees of various company events
• Custodian of company public address systems inventory and publications

Job Skills: Not Specified

  Job Qualifications:
• Bachelor's degree in Journalism, Mass Communication or Public Relations.
• Member of a professional body in a good standing
• Exceptional writing/editing skills
• Full understanding of needs and media relationship
• 5 years' experience in a similar position or three years in middle management.

Job Education Requirements: Not Specified
Job Experience Requirements: Not Specified

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Job application procedure
  The applications should be addressed to the
The Ag. Managing Director
Nzoia Water Services Company Limited
PO Box 1010 - 50205
WEBUYE - KENYA
This application should be submitted not later than June 28, 2019

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