Summary
Date Posted: Tuesday, July 02, 2019 , Base Salary: Not Disclosed

JOB DETAILS:
Delsco’s CSRS program outsources skilled and trained resources to its clients on need basis i.e. assignment contracts will be for a period when our client requires a resource and at the pre-determined location.
We supply resources country wide thus one of our key qualifications is flexibility. The program maintains a pool of qualified resources who are free to engage in any other activities when they are not tied to an assignment.
The overall purpose of the Customer Experience Officer Contact Centre position is to acquire, grow and deepen customer relationships through excellent service delivery and cross-selling and up-selling the Bank products. .

Job Responsibilities:
• Generation of new leads, cross sell and upsell of Bank products and services through outbound calls as well as during customer and non-customer interaction.
• Deepen existing relationships with the aim of enhancing customer retention.
• Participate in revenue generation initiatives such as account funding campaigns.
• Customer satisfaction
• Providing relevant information to customers on request
• Resolving customer complaints in the shortest turnaround time
• Timely updating customers on new products and services
• Compliance:
• Ensure compliance with Credit Bank Customer Service Standards and Contact Centre quality processes.
• Ensure compliance to all Credit Bank Policies and Procedures.

Job Skills:
• Excellent interpersonal skills
• Excellent command of English and Kiswahili both spoken and written
• Excellent collaborative and team work skills
• Must be result oriented
• Excellent organization and planning skills

Job Qualifications:
• Bachelor’s degree in any discipline with a minimum of second class honors upper division or equivalent.
• Minimum B in KCSE or equivalent
• Proven work experience in customer service or contact centre
• Must be able to work in shifts including night shift

Job Education Requirements: Not Specified

Job Experience Requirements: Not Specified

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Job application procedure
Qualified candidates should send CVs to recruit@delscokenya.com by 1st August 2019
Include job title in the subject of the email.
Only shortlisted candidates will be contacted.

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