Summary
Date Posted: Tuesday, October 11, 2022 , Base Salary: Not Disclosed

JOB DETAILS:
Customer Experience Agent

Job Responsibilities
• Serve clients on all modes of engagement i.e messages, calls, social media and face-to-face.
• Provide accurate, valid and complete information promptly to clients as their guide through the purchasing process.
• Initiate the fulfillment process upon payment and keep clients informed and engaged on the progress of their orders.
• Respond to all requests for quotations sent through all modes of engagement.
• Ensure clients' issues and complaints are addressed speedily and effectively.
• Handle after-sale-related queries such as warranty.

Requirements
• Must be willing to work on commission.
• Proficiency in oral AND written English.
• Must be a proficient computer and internet user.
• Must be willing to work six days a week. (Monday – Saturday).


Job Experience: No Requirements

Work Hours: 8

Level of Education: Postgraduate Degree

Job application procedure

Interested applicants may share their curriculum vitaes and application letters to resourcing@shopit.co.ke. 


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