Summary
Date Posted: Monday, August 29, 2022 , Base Salary: Not Disclosed

JOB DETAILS:
Customer Experience Advocate
What You'll Do
• Efficiently and promptly resolve customer complaints and questions.
• Build a good standing relationship with our customers.
• Follow communication procedures, guidelines, and policies.
• Provide accurate and complete information by using our communication methods.
• Work with the Customer Experience Leads to ensure proper service to customers is being delivered.
• Provide feedback and ideas on the efficiency of the customer service processes.
• Reliably fulfill duties during scheduled shifts, including nights and weekends.
• Escalate any customer complaints to the Team Lead and ensure solutions have been sorted on the same on time.
What You'll Need
• Minimum 1 year Customer Service Experience
• Experience with ZenDesk is a plus
• Ability to communicate clearly and professionally verbally and in writing.
• Willingness to work a flexible schedule.
• Ability to handle customer complaints.
• Good work ethic and team player.
• Fast at typing and working in modern web technology.
• Fast at learning new systems and processes.
• Ability to manage and work under pressure.
• Ability to handle calls.
• Customer service passion, skills and experience
• Financial product knowledge
• Focus on quality and conflict resolution
• Ability to problem solve and communicate clearly
• Multi-tasking
• Quality typing skills (above 45 wpm)

Education Requirement: No Requirements

Job Experience: No Requirements

Work Hours: 8

Job application procedure
Interested and qualified? Go to Tala (formerly InVenture) on jobs.lever.co to apply

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