Vacancy title:
Customer Executive Support

Jobs at:
Golix

Deadline of this Job:
Open Until filled

Duty Station:
Kenya

JOB DETAILS:
Our Mission at Golix is to give every person in Africa Financial Autonomy and it’s important to us that we achieve this Mission ethically and responsibly. For this role, we need a lawyer who will help our staff members & customers comply with our internal terms and policies as well as assist regulators all over Africa build policies for this cryptocurrency age we now live in.

This is an important role at Golix because you’re going to be the first person at Golix that customers get in touch with and usually when they have some kind of problem that they want fixed. More often than not, you will work with another team member to resolve the Customer’s issue. You will also be expected to be proactive in finding gaps in documentation and taking steps to fill them.
To succeed in this role, you will need to be adept at reading in between the lines to identify the source of the Customer’s issue and be an effective communicator, whether when speaking in person to a colleague or sending an update via Social Media. You will often work with our designers to build visual images of the ideas you want to communicate and with our Product Managers to come up with ways of improving the Customer Experience.
Our Mission at Golix is to give financial autonomy to everyone in Africa and to achieve this we need people that can explain complicated things in simple words working in our Customer Support department.

Responsibilities

• You will manage, prioritise respond to and/or delegate support tickets.
• You will identify common trends in support tickets and recommend bug fixes or request features from a Product Manager
• You will collaborate with Customers to create Issues for bugs which need fixing
• You will collaborate with Software engineers and Product Managers to prioritise Github issues
• You should exercise sound judgement when corresponding with Customers
• You will attend to walk-in customers

Requirements

• You are great with people – can you empathise with people?
• You value learning – you should be able to self-educate yourself when you don’t know how to complete a task.
• You have a sense of ownership – if you have to wait to be told what to do then Golix is not the place for you. You should be self motivated and take leadership even when you are not the boss.
• You are a problem solver – you will often find yourself with difficult problems you have never solved before. We expect you to find a solution
• You have a sixth sense for avoiding social engineering attempts
  Nice to have’s
• You’re knowledgeable of digital currencies such as bitcoin
• You have a Computer Science degree

Job application procedure
Use the link(s) below to apply on company website.
• Customer Support Executive