Summary
Date Posted: Thursday, January 28, 2021 , Base Salary: Not Disclosed

JOB DETAILS:
Times U Sacco Ltd. Is a licensed deposit taking Sacco operating within the country with our headquarters at Nkubu, Meru. We are seeking highly competent and outstanding individuals to fill the above position.
Reporting to: Position branch manager .

Key responsibilities
1. Open and maintain customer accounts by recording account information.
2. Resolve product or service problems
3. Attend to daily customer complaints, provide appropriate solutions and alternatives and follows up to ensure feedback is given and action taken as per the service level agreement.
4. Account opening
5. Stationary management and control
6. ATM issuance
7. Generating customer care reports
8. Issuance of timers kits
9. Account deductions
10. Handling of dormant accounts
11. Recommend potential products or services to management by collecting customer information and analyzing customer needs
12. Identify and assess customers’ needs to achieve satisfaction Build sustainable relationships of trust through open and interactive communication
13. Keep records of customer interactions, process customer accounts and file documents
14. Any other duty assigned by the supervisor.

Qualifications
1. A KCSE mean grade of C+ and above with a minimum of C+ in English and Mathematics
2. Diploma in public relations or a Business related field.
3. A valid certificate of good conduct.

Attributes
1. Excellent verbal and written communication skills.
2. Excellent interpersonal skills
3. Effective organization, time management
4. Be proactive and initiative
5. Must be self-motivated
6. Be decisive and possess quick judgment skills
7. Be of exemplary integrity and honesty

Job Education Requirements: Not Specified

Job Education Experience: Not Specified

Work Hours: 8

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Job application procedure
For more Information on the job application requirements please visit https://timesusacco.co.ke under careers section and submit your application including a detailed CV, Current and Expected Salary, details of three referees, the current police clearance certificate and copies of all testimonials. The application to reach the undersigned via mail: careers@timesusacco.co.ke or via post on or before Friday 12th February 2021.
The Chairman
Times U Sacco Society Ltd.
P.O. Box 310 - 60202
Nkubu
Note: Times U Sacco does not use employment agencies nor does it Charge money for interviews or recruitment. Canvassing will lead to immediate disqualification.

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