Customer Care Job at colnet - Career Opportunity in Kenya
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2143 Days Ago
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Vacancy title:
Customer Care

Jobs at:
colnet

Deadline of this Job:
open  

Duty Station:
Nairobi , Kenya , East Africa , 254

Summary
Date Posted: 11th January 2019 , Base Salary: Not Disclosed , Employment Type: Full-Time , Currency: Ksh

 

JOB DETAILS:

We are a professional waste management company that also offers pest control and cleaning services for residential, commercial and industrial clients.
Job brief
We are looking for a talented Social media manager to administer our social media accounts. You will be responsible for creating original text and video content, managing posts and responding to followers. You will manage our company image in a cohesive way to achieve our marketing goals.
As a Social media manager, we expect you to be up-to-date with the latest digital technologies and social media trends. You should have excellent communication skills and be able to express our company’s views creatively.
Ultimately, you should be able to handle our social media presence ensuring high levels of web traffic and customer engagement.
Responsibilities
• Perform research on current benchmark trends and audience preferences
• Design and implement social media strategy to align with business goals
• Generate, edit, publish and share engaging content daily (e.g. original text, photos, videos and news)
• Monitor SEO and web traffic metrics
• Collaborate with other teams, like marketing, sales and customer service to ensure brand consistency
• Communicate with followers, respond to queries in a timely manner and monitor customer reviews
• Oversee social media accounts’ design (e.g. Facebook timeline cover, profile pictures and blog layout)
• Suggest and implement new features to develop brand awareness, like promotions and competitions
• Stay up-to-date with current technologies and trends in social media, design tools and applications
Qualifications
• Proven work experience as a Social media manager
• Hands on experience in content management
• Excellent copywriting skills
• Ability to deliver creative content (text, image and video)
• Solid knowledge of SEO, keyword research and Google Analytics
• Knowledge of online marketing channels
• Familiarity with web design
• Excellent communication skills
• Analytical and multitasking skills
• Graduate in business management or any other related field.

 

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Job application procedure
If you are up to the challenge, possess the necessary qualification and experience; please send your CV quoting the job title on the email to hresource@colnet.co.ke.  Kindly indicate current/last salary.

 

Job Info
Job Category: Customer Service jobs in Kenya
Job Type: Full-time
Deadline of this Job: Open Until Filled
Duty Station: kenya
Posted: 14-01-2019
No of Jobs: 1
Start Publishing: 14-01-2019
Stop Publishing (Put date of 2030): 14-01-2069
Apply Now
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