Summary
Date Posted: Friday, October 21, 2022 , Base Salary: Not Disclosed

JOB DETAILS:
Customer Advocate
Your responsibilities as our Customer Advocate:
• Providing world-class customer support to new and returning end-customers
• Engaging with end customers through outbound calls and informing them about our products and services
• Following up with inactive end-customers and providing support to help them get reactivated on our platform.
• Implementing end-customers onboarding process for new customers acquired by the Sales and
Marketing teams
• Resolving end-customers complaints and providing feedback to the team with regards to the complaints received
• Informing end customers about our offers, explaining to them how they can benefit from the offers and answering questions about our products
• Keeping records of customer interactions, documenting feedback from such interactions and taking action in good time, with support from relevant teams within Tushop
• Recommending potential products to the team by collecting customer feedback and analyzing end customer needs
• Going the extra mile to engage customers through follow-up calls for issues previously unresolved
• Conducting weekly Customer Satisfaction Surveys with end customers and relaying feedback into our CRM tool
Customer Advocate Qualifications:
• Bachelor’s Degree or Diploma with a focus on Sales and Marketing, Operations Management, or any business-related field
• 2+ years of experience working in Customer Support, Sales and Marketing, or Operations
Management in a busy environment. Previous experience at a tech startup is a plus
• Proven customer support experience
• Familiarity with CRM systems and practices
• Ability to multitask, prioritize, and manage time effectively
• Active listening, and great communication and presentation skills

Work Hours: 8

Experience in Months: 24

Level of Education: Associate Degree

Job application procedure
Interested and qualified? Go to Tushop on docs.google.com to apply

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