Summary
Date Posted: Thursday, January 27, 2022 , Base Salary: Not Disclosed

JOB DETAILS:
Credit control officer
Location: Nairobi, Kenya

Position Summary:
We are seeking to recruit a highly skilled, self-driven credit controller of high integrity to join our team of frontline staff. The successful candidate will be assigned credit control duties at Head office in Nairobi. The ideal candidate should have vast experience in credit control operations in addition to the following other requirement:

Job introduction
Reporting to the Credit Control Manager, the Credit Control Officer will be responsible for the maintenance of monthly cash collections performance as per set target and carrying out credit account administration activities as per credit control process.

Role Responsibilities
1. Cash Collections
• Achieve 100% cash collections as per monthly target based on portfolio allocated.
• Ensure that customer’s notification of amounts due is sent out immediately the debt fall due.
• Apply credit control procedures on assigned portfolio based on the age overdue amount as well as contract terms.
• Maintain daily monitoring tracker for cash collections and escalate risk accounts immediately they are identified.

2. Days Sales Outstanding Management
• Ensure that the assigned portfolio DSO is maintained within company acceptable range of 30 days.
• Ensure that actions related to overdue debt within the portfolio are performed within 30 days from overdue date.
• Maintain a monthly bad recovery of 2% of bad debt outstanding amount.

3. Credit Accounts Administration
• Monitor daily receipts allocation for assigned portfolio and ensure that accounts credit position is up to date at the end of each working day.
• Continuous verification of accuracy of debtors ageing of the assigned portfolio to ensure that no inaccurate customer exposure is presented at any point.
• Accounts reconciliations and present the reconciled report within 24hrs from the time of request.
• Maintain daily customer call logs in specific prescribed format for future follow up as well as evidence of number of customers contacted on a daily basis.
• Ensure that debt collection activities are done as per credit control process and policy.

4. Credit Control Documentation
• Maintain record of soft copies contracts of the assigned portfolio which are easily accessible on request.
• Maintain trail documents for changes in billable amount for assigned portfolio in soft copies.
• Monitor contracts’ expiry dates and escalate contracts due for renewal to respective billing supervisor three months to expiry date.
• Maintain up to date customer account files.

The ideal candidate:
Knowledge & Qualifications:
• Bachelor degree- Finance or CPA-K
• Proficiency with word processing and spreadsheet software
• Knowledge of the Kenyan security industry market
• Knowledge of Kenya laws

Experience:
• Three years in credit control management or related assignment

Technical skills:
• Three years in credit control management or related assignment

Desirable skills:
• Excellent Communication Skills
• Problem-solving
• Excellent multitasking skills
• A team player with high level of dedication
• Delivering objectives
• Dealing with complexity
• Professionalism

Work Hours: 8

Experience in Months: 36

Level of Education: Bachelor Degree

Job application procedure
Interested candidates who meet the above qualifications may forward their CV’s & application letters to Hr@ke.sgasecurity.com  stating the subject heading “CREDIT CONTROL OFFICER” by 2nd February 2022. Only shortlisted Candidates will be contacted.
Any further enquiries may be addressed to the Human Resource Office.
• SGA recruitment policy addresses itself to the core values of best practice, diversity and equality.
• Those who attempt to canvass will be disqualified from the process.

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