Summary
Date Posted: Monday, May 25, 2020 , Base Salary: Not Disclosed

JOB DETAILS:
Managing the delivery of the control room service and ensure delivery of operational KPI’s. .

Role Responsibility:
The Control Room Manager will be responsible for:
• Managing the delivery of the control room service and ensure delivery of operational KPI’s.
• To deliver effective team management.
• Ensuring operating systems are functioning correctly and are fit for purpose, troubleshooting and organizing for corrective action while at the same time mitigating against any risk to the Control room.
• Carrying out dynamic security and safety risk assessment.
• Ensuring the efficient and correct system use of systems by staff.
• Communicating effectively with the control room team and liaising effectively with the operational management teams within the control room.
• Maintaining effective relationships with frontline museum staff, management and contractor and service providers.
• Cross functional working with facilities, collections, events and visitor services teams.
• Managing training and development and recruitment of control room staff.
• Conducting and monitoring control room staff appraisals and encouraging further development.
• Providing reports and recommending process improvements.
• Developing the control room operations manual that supports all operations, updating when required and formulating and implementing security policy and procedures.
• Acting as a focal point for security operations decision making during routine and emergency situations.
• Deputizing for Security Operations Manager when required.
• Adhering to compliance standards and relevant laws.
• Any other duties deemed relevant to the role.

Job Skills: Not Specified

Job Qualifications: Not Specified

Job Education Requirements: Not Specified

Essential Experience Requirements:
• Experience of successfully leading teams to constantly achieve company objectives.
• The ability to communicate with all levels, from senior management to operational staff.
• Target and KPI focused yet able to deliver whilst maintaining employee engagement.
• Excellent people and performance management skills: motivate, coach, develop, inspire and ability to identify training needs.
• Experience of working with control room systems.
• Analytical and quality focused – able to produce accurate management information.
• Excellent presentation and IT skills are required of managing a control room in a high profile pressurized environment and familiarization of working with control room systems.
• Evidence of problem solving skills and improving the day to day running of a department Passion, innovation and service excellence.
• Experience of implementing Quality Management Standards.
• The ability to manage and deliver projects, draft and implement policies and influence senior stakeholders.
• A higher education in management and/or security management in addition to relevant security certifications is required.
• 3 Years of Experience and above.

Work Hours: 8

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Job application procedure
If qualified and interested in this position please send your CV and cover letter quoting the role ‘Control Room Manager’ on the subject line by 10th June, 2020

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