Summary
Date Posted: Monday, July 04, 2022 , Base Salary: Not Disclosed

JOB DETAILS:
Consumer Protection Officer (1 POSITION) EPRA JOB GRADE 6
(PERMANENT & PENSIONABLE)
REF: VA/34/6/2022

Duties and Responsibilities
1. Developing customer charter;
2. Developing of strategic policy for consumer engagement;
3. Reviewing of the customer service charter;
4. Maintaining effective communication and creation of awareness of EPRA services to the stakeholders;
5. Preparing drafts on procedures, for dissemination of information to consumers
6. conducting customer satisfaction surveys;
7. Handling related customer queries and complaints;
8. Organizing consumer awareness campaigns;
9. Implementing customer survey report recommendations; and
10. Monitoring and evaluating effectiveness of customer engagement initiative.

Qualifications
1. A Bachelor’s Degree in any of the following disciplines Engineering, Law, Criminology, Education, Economics, Environmental Sciences, Social Sciences, Communication and Public Relations or equivalent qualification from a recognized institution;
2. Membership of a relevant professional body in good standing (where applicable);
3. Proficiency in Computer applications skills; and
4. Fulfilled the requirements of Chapter Six of the Constitution.

Job Experience: No Requirements

Work Hours: 8

Job application procedure
Mandatory Requirements for all Positions
Applicants MUST provide the following documents on application:
1. A Signed application letter;
2. A detailed Curriculum Vitae indicating their current and previous employers, positions held, current and expected salary, level of education and names of at least three professional referees, two of which must be working in the current organization;
3. Copies of academic and professional certificates;
4. Copy of Birth Certificate; and
5. Copy of National Identification Card.

Interested and qualified individuals are required to submit their applications, quoting the reference number, through email Recruitment22@epra.go.ke  not later than 5.00 p.m. on 31st July 2022, addressed to the undersigned:

The Director General,
Energy & Petroleum Regulatory Authority (EPRA), P.O Box 42681 - 00100, Nairobi.

EPRA is an equal opportunity employer. Youth, female candidates, Persons with Disability (PWD) and marginalized are strongly encouraged to apply.

ONLY SHORTLISTED CANDIDATES WILL BE CONTACTED.

Shortlisted candidates will be required to avail original and copy of application letter, Curriculum Vitae; certified copies of the relevant academic and professional certificates; national identity card; birth certificate and valid clearance certificates from KRA; HELB; EACC; Credit Reference Bureau and Kenya Police as per chapter six of the Constitution during the interview.

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