Summary
Date Posted: Friday, April 22, 2022 , Base Salary: Not Disclosed

JOB DETAILS:
Collections Executive – Financial Services

About the Role
The job entails working together with the Financial Services team to implement collection strategies, ensure proper reconciliation of accounts, visit customers to validate concerns, give feedback & proposals on how to better improve collections, and propose measures on how to reduce fraud on a continual basis.

What you will do
• Actively participate in AR management by
o Generating & reviewing aged debtors balances and thereafter creating action plans or undertake follow ups on a daily basis
o Following up on the already identified AR problem areas and getting proactive feedback from the product and Technical team.
o Send reconciled statements, invoices and delivery notes to customers upon requests
o Timely and effective collection of all debts through customer visit, calls and SMS(s)
• Actively participate in the implementation of collection and financial services policies such as;
o Properly authenticating, categorizing, escalating and follow-up for timely resolution of issues experienced by clients.
o Visiting customers to authenticate claims purported to interfere with repayment patterns and offer solutions.
o Continuosly educate the clients on the interest charges and penalties relating to overdue debts.
o Accurately filling in weekly/monthly reports pertaining to collections and communicating observations for review
o Daily updating and maintaining the financial services collections trackers
• Identify customers’ or partners needs, clarify information, research every issue and provide solutions and/or alternatives
• Resolve customer,partners, salesforce complaints through consultation with Tech and other departments within an acceptable turnaround time
• Any other tasks assigned by management

About you
• High school certificate, bachelor’s degree in business related course is a plus.
• Working knowledge & expertise of credit policies such as KYC policies, Debt collection policies, AR mgt.
• Proven experience in a company within the same field.
• Working knowledge of MS Excel.
• Comfortable working with targets.
• Previous collection experience.
• Excellent communication skills (written and oral).
• Skilled in negotiation.
• Problem solving skills.

Education Requirement: No Requirements

Job Experience: No Requirements

Work Hours: 8

Job application procedure
Use the link(s) below to apply on company website.
• Collections Executive – Financial Services 

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