Summary
Date Posted: Tuesday, September 27, 2022 , Base Salary: Not Disclosed

JOB DETAILS:
Collections Agent (Swahili Speaker)

Job Description:
• Responsible for collecting overdue amounts from customers
• Making and receiving telephone calls from customers to determine why their repayments are overdue, Explaining repayment terms, and negotiating new payment terms where appropriate
• Conducting all communications in a professional and compliant manner
• Recording the outcome of all calls on the collections system
• Achieving the required targets in terms of activity and collections rate
• Provide feedback and escalate collections issues for credit policy changes

Required:
• Swahili Native Speaker
• Experience in a call center essential
• Experience in fintech/banking desirable Skills required:
• Excellent communication and negotiation skills
• Strong empathy and active listening skills
• Passionate about solving problems and delivering results
• An understanding of banking products and services
• Good level of computer literacy


Job Experience: No Requirements

Work Hours: 8

Level of Education: Professional Certificate

Job application procedure

Interested and qualified? Go to Umba on www.linkedin.com to apply


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