Summary
Date Posted: Tuesday, January 14, 2020 , Base Salary: Not Disclosed

JOB DETAILS:
Solibrium Limited, an offshoot of Eco2librium Company Limited www.eco2librium.net ) retails and installs stand-alone solar electric kits with Pay as You Go (PAYG) technology for lighting and household appliances in Kenya. The company seeks to recruit qualified and competent staff to fill the above key position within the organization. .

Duties and Responsibilities
• Improve customer service experience, create engaged customers and facilitate organic growth.
• Take ownership of customers issues and follow problems through to resolution.
• Set a clear mission and deploy strategies focused towards that mission.
• Develop service procedures, policies and standards.
• Keep accurate records and document customer service actions and discussions
• Analyze statistics and compile accurate reports.
• Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment.
• Keep ahead of industry’s developments and apply best practices to areas of improvement.
• Identifies customer service trends and determines system improvements.

Job Skills: Not Specified

Qualifications and Requirements
• Bachelor’s Degree in business administration, public relations or related field.
• At least 2 years’ experience in providing client support services.
• Working knowledge of customer service software, databases and tools.
• Awareness of industry’s latest technology trends and applications.
• Strong client-facing and communication skills.
• Advanced troubleshooting and multi-tasking skills.

Job Education Requirements: Not Specified
Job Experience Requirements: Not Specified

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Job application procedure
All Interested and qualified candidates send your curriculum vitae, copies of academic and professional certificates and testimonials on or before 17th January 2020. Please indicate your expected remuneration. Solibrium limited is an equal opportunity employer. Canvassing will lead to automatic disqualification. Qualified candidates irrespective of their gender, race, culture, religion or disability are encouraged to apply. Only shortlisted candidates will be contacted.

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