Summary
Date Posted: Friday, June 28 2024, Base Salary: Not Disclosed

JOB DETAILS:
We are a private limited company established in 1990 with the core business of training and developing solutions with respect to Information and Communication Technology. We have over the years positioned ourselves as market leaders and have created a niche for ourselves in providing market-driven training solutions and services.

Responsibilities
• Build relationships with key employees among customers
• Create plans to address clients’ business needs
• Advise clients on creating profitable processes
• Schedule regular meetings with customers to ensure they are satisfied
• Act as point of contact for complaints and escalate issues as appropriate
• Help sales team up-sell or cross-sell services and products
• Ensure both the company and clients adhere to contract terms
• Study competition to find new ways to retain customers
• Set sales and revenue targets and work diligently to meet them
• Collaborate with internal teams (e.g. Corporate Training & IT Solutions sales Team, Training Consultants, Senior management) to address customers’ needs

Requirements and skills
• Proven experience as a Client Relations Manager or Relationship Manager
• Proven track record of meeting and exceeding targets
• Background in customer service; ITIindustry knowledge is a plus
• Experience tracking relevant KPIs (e.g. customer satisfaction)
• Proficient in MS Office, with working knowledge of CRM platforms (e.g. Bitrix 24, Business Central)
• A customer-oriented attitude
• Excellent communication and negotiation skills
• Problem-solving aptitude
• Ability to work well with a team
• BSc/BA in Business Administration, Marketing or a related field

Education Requirement: No Requirements

Job Experience: No Requirements

Work Hours: 8

Experience in Months:

Level of Education:

Job application procedure

Interested and qualified? Go to Computer Pride on linkedin.com to apply



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