Call Centre Operator Job at Accurex Leadership and Management Consultants Ltd - Career Opportunity in Kenya
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1219 Days Ago
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Vacancy title:
Call Centre Operator

[ Type: FULL TIME , Industry: Consulting , Category: Customer Service ]

Jobs at:

Accurex Leadership and Management Consultants Ltd

Deadline of this Job:
06 August 2021  

Duty Station:
Within Kenya , Nairobi , East Africa

Summary
Date Posted: Friday, July 23, 2021 , Base Salary: Not Disclosed


JOB DETAILS:
Call Centre Operator

About the role:
The Call Center Operator is responsible for maintaining and managing the quality of performance of the call center dealing with our existing and potential customers. The CCO will monitor and manage the inbound and outbound call and email responses and has good customer service performance, and conformity to company policies and procedures. This individual will assist in developing, implementing call center quality processes and procedures; as well as making recommendations on training to be done in order to improve the overall customer experience.

Does This Sound Like You?
1. Degree in Communication, Public relation, Customer Relations or any relevant field
2. At least 3 – 4 years’ experience in working in a call center as an Operator providing customer support
3. Knowledge of call center terminology, applications, and metrics
4. Excellent verbal, written, and interpersonal communication skills
5. Must have worked in a communication Centre that deals with Global clients specifically Europe
6. Outstanding customer service skills and dedication to providing exceptional customer care
7. Hands-on, detail-oriented, and a self-starter with strong execution skills with a roll-up sleeves mentality
8. Bilingual with excellent technical, interpersonal, and analytical skills
9. Excellent communication skills able to deal with people at all levels inside and outside of the company
10. Ability to multitask and successfully operate in a fast-paced, team environment
11. Must adapt well to change and successfully set and adjust priorities as needed
12. Must be proficient with CRM tools and analytics with excellent Microsoft office (intermediate Word, basic Excel)

Work Hours: 8


Experience in Months: 36

Level of Education:
Bachelor Degree

 

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Job application procedure
Interested and qualified? Go to Accurex Leadership and Management Consultants Ltd on www.accurex.co.ke to apply


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Job Info
Job Category: Customer Service jobs in Kenya
Job Type: Full-time
Deadline of this Job: 06 August 2021
Duty Station: Nairobi
Posted: 23-07-2021
No of Jobs: 1
Start Publishing: 23-07-2021
Stop Publishing (Put date of 2030): 23-07-2065
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