Summary
Date Posted: Saturday, December 04, 2021 , Base Salary: Not Disclosed

JOB DETAILS:

By CIC Group

Purpose:
To provide general customer service in respect to medical business customers.

Primary Responsibilities:
• Receive and respond to Medical emergency lines and ensure 24 hour coverage.
• Handle phone calls and visitors, as well as resolve customers’ communication through electronic and physical channels.
• Issuance of both in and outpatient approvals for admissible requests for insured members.
• Communication to stakeholders on management of cases and financial liability through reports.
• Provide input for the customer service reports.
• Handle customer service issues and queries.
• Escalate Customer queries to the relevant job role if necessary.
• Maintain professional ambience within the office premises.
• Promote the organization’s customer service charter.

Generic Duties
• Participate in planning and budgeting for the department.
• Support all Medical business events in both for internal events and those involving CIC Stakeholders and /or the general public.
• Participate in premium collection and renewal follow up for clients.

Person Specifications
Academic Qualifications
• Bachelor’s Degree In Nursing (KRCHN), Health Management Or In A Related Field
• Diploma in Nursing or Health System Management would be an added advantage

Professional Qualifications
• KRN/KRCHN

Experience
• Up to three (3) years’ relevant experience in busy health environment
• Experience in a medical call centre management unit will be an added advantage

Skills and Attributes
• Problem solving skills;
• Good analytical skills;
• Computer literate in MS Office and other office applications;
• Understanding of the working environment /competitors;
• Technical competence in insurance;
• Basic knowledge of regulations by AKI and IRA;
• High emotional intelligence.

Work Hours: 8

Experience in Months: 36

Level of Education: Bachelor Degree

Job application procedure

If you have the aforementioned professional and academic qualifications and you are ready to execute the above mandate, strictly apply through: https://cic.co.ke/job-application/ clearly indicating the position being applied for.

The application should reach us by close of business on 9th December 2021 through. Please note only short listed candidates will be contacted. If you do not hear from us by 23rd December 2021 consider your application unsuccessful.

N/B: This job advert is open to both internal and external candidates.

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