Summary
Date Posted: Wednesday, October 23, 2019 , Base Salary: Not Disclosed

JOB DETAILS:
Bliss is a Joint Commission certified complex care management and delivery network. With our team of caregivers and network partners we bring single point care for patients living at home. We manage care transitions, care episodes and ensure care plan is 100% followed. Bliss manages entire care continuum from aging at home patients to Post Acute care treatment of chronic cases. .

  Job Responsibilities:
• Congestion Free Access to Customers to the Call Centers
• Monitor and communicate with Call Centers on Traffic Flow and Impact analysis shift management at partner location.
• Reduction in repeat calls and calls / sub
• Analyze Call Centre Statistics with focus on Average
• Handling Time and hold Time per team as well as Call Centre Agent and Supervisors availability to understand any possible impact on Call management

Job Skills: Not Specified

Job Qualifications:
• Professional qualifications in Customer Service and Quality is desirable
• 3 years’ experience in service industry with at least 2 years as operations manager of any Voice call Centre preferably Telecoms Industry.
• Customer Relationship Management Skills
• Strong communication skills
• Strong Interpersonal Skills & People Centric.
• Strong stakeholder Management skills
• Time Management

Job Education Requirements: Not Specified
Job Experience Requirements: Not Specified

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Job application procedure
Please submit your updated CV with a cover letter via email to recruitment@blisshealthcare.co.ke.  Only shortlisted candidates will be contacted.

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