Vacancy title:
Back Office

Jobs at:
Ritepak

Deadline of this Job:
20th September 2018

Duty Station:
Nairobi, Kenya

Summary
Date Posted: 9th August 2018 , Base Salary: Not Disclosed , Employment Type: Full-Time

About the Company

JOB DETAILS:
A leading Manufacturer in the FCMG segment has the following vacancies

Job Summary
Administration, front office, customer service and telesales.

Back Office Job Responsibilities

• Assist and support administrative staff in their day to day operations.
  
• Assist and coordinate with sales and marketing teams.
  
• Support sales staff in handling and documenting customer accounts e.g credit notes and LP0s
  
• New accounts documentation.
  
• Establishing new, and maintaining existing, relationships with customers
  
• Managing and interpreting customer requirements
  
• Offering after-sales support services
  
• Administering client accounts
  
• Preparing daily reports to the team
  
• Recording and maintaining client contact data
  
• Liaising with other members of the sales team and other technical experts
  
• Solving client problems
  
• Receive purchase orders of customers, directly or through sales persons
  
• Coordinate with production & other internal departments
  
• Prepare quotes, pro-forma invoice & final invoice.
  
• Answering client inquiries, emails and phone calls.
  

Skills

• A high degree of personal motivation and drive to achieve personal and professional goals.
  
• Strong communication and interpersonal skills to create business relationships
  
• Strong presentation and negotiation skills
  
• Highly motivated self-starter.
  
• Experience in front office channeling FMCG to retail and consumer clients
  

Qualifications for the Back Office Job

• BA in Business Administration, Marketing degree or equivalent
  
• Proficiency in Microsoft Office suite, Erp systems and Telesales
  
• A minimum of 3 years’ experience