Summary
Date Posted: Thursday, July 06 2023, Base Salary: Not Disclosed

JOB DETAILS:
Position Summary
• At KPMG, you’ll find a world of opportunity, where our people give clients and communities the insights, they need to build a sustainable future.
• This role seeks an experienced professional to lead our team of UI/UX designers in researching, designing, and implementing digital products that are seamless, intuitive, and delightful to users. The UX Lead plays the strategic role of aligning product roadmaps with consumer/market needs, thereby, creating balanced and elegant product solutions amidst constraints in the product’s technical framework.
• This is a Full Time, Hybrid Pan-African role, with responsibility for leading a team across the continent, and the resource will be based in either Johannesburg, Nairobi, or Lagos.

Roles and Responsibilities
Strategy
• Provide technical UX support to the Africa digital transformation team.
• Work with relevant functional areas and service lines across the Firm to deliver on client engagement and sales initiatives.
• Leverage local and global KPMG artefacts, SMEs, and other network assets to advance the firm’s UX agenda.
• Manage, coach and grow the UX team.
• Research products or services to understand audience and market positioning.
• Understand the psychology and motivation of users to position the product or service in a way that supports this.
• Structure and label information architecture and wireframe to demonstrate look and feel of the experience.
• Create prototypes of websites, applications, or products to further demonstrate user experience.
• Participate in the development and publication of thought leadership.

Client Impact
• Lead the design of seamless, intentional experiences for customer, employee and partner ecosystems of clients across Africa.
• Develop and implement user experience strategies that align with business objectives and deliver measurable results.
• Provide leadership and guidance to cross-functional teams to ensure the successful delivery of user experience projects.
• Promote awareness of KPMG’s User Experience capabilities and artefacts.
• Identify business opportunities across Africa and develop new client relationships to expand the business and ensure a rich pipeline.
• Develop practice through thought leadership, sales enablement and training.
• Identify and evaluate emerging user experience trends that can position clients for better competitive advantage.
• Champion a data-driven approach to understanding user behavior, buying preferences and patterns which can inform an effective user experience strategy.
• Test the user experience and iron out any issues before launch.

Finance
• Deliver on targets and goals (including sales goals).
• Provide annual budget input for the area of responsibility for approval and integration into service line/ growth area budget.
• Manage the annual budget, including costs for designated area.

Qualifications, Experience and Skills
The ideal candidate has:
• At least 10 years or more experience in user experience design
• Proven track record of developing and implementing successful user experience strategies.
• Hands-on and solid background in conceptualizing, designing, and creating first-class product experiences for consumers.
• Exceptional customer-focus with expert knowledge of ecommerce, usability and experience design.
• Demonstrable experience in delivering fun, innovative and crossdevice/responsive interface designs that have delivered commercial success.
• Proven experience with prototyping tools such as Figma and Adobe XD.
• Expert knowledge of visual design tools.
• Good understanding of platform constraints, browsers and accessibility guidelines.
• Experience with optimizing websites for mobile devices, social merchandising and user-generated content.
• Strong leadership skills and experience managing crossfunctional teams.
• Experience in monitoring and driving product development from creation of design concepts to the final launch of the product as well as post-launch monitoring and analysis.
• Self-starter and able to work independently including across multiple priorities and complex matrixed roles and responsibilities.
• Confident, tactful and able to effectively influence others and deal effectively with senior leaders.
• Strong communicator, including listening skills with an ability to translate insights across business and technology teams and to develop and present new ideas and conceptualize new approaches and solutions.
• Strong team and work ethic, comfortable with ambiguity, change and challenge.
• Comes from a digitally focused or relevant industry background with experience of working with digital/technology solutions and experience of managing projects for internal or external clients.
• Have a demonstrable knowledge of innovation principles, frameworks and practices.
• Sector experience in retail, telco, and financial services will be an added advantage.
• Proven track record of the design thinking ethos of human centered design and ability to adopt it to solve client issues.
• Strong understanding of agile methodology in product development.

We offer:
• An exciting opportunity to work with a Big 4 firm on cutting edge infrastructural development across Africa.
• Continuous learning and development.
• Exposure to multi-disciplinary client service teams.
• Unrivalled space to grow and be innovative

Work Hours: 8

Experience in Months: 120

Level of Education: Bachelor Degree

Job application procedure
• If your career aspirations match this exciting opportunity, please send your application to talentrecruit@kpmg.co.ke  by 15 July 2023.

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