Summary
Date Posted: 19th December 2018 , Base Salary: Not Disclosed , Employment Type: Full-Time , Currency: Ksh

JOB DETAILS:
Assistant Manager, Order Processing
 Job TypeFull Time
 QualificationBA/BSc/HND
 Location Nairobi
 Job Field Procurement / Store-keeping / Supply Chain

Reporting to the Manager, Inventory and Stock Control the ideal candidate will be responsible for ensuring excellence in processing of customer orders and that sales opportunities across all channels are fully optimised to enhance business growth.

•  Developing and implementing order processing strategies in line with business strategies;
  
•  Supervising the receiving and processing of purchase orders from all business partners and dispatching of all processed orders;
  
•  Ensuring that dispatched products have been delivered to the customer;
  
•  Ensuring all received and approved orders are supplied in accordance with Service Level Agreements;
  
•  Supervising communication between Order Processing team and customers to ensure confirmation of product receipt;
  
•  Effectively communicating/liaising with the Senior Territory Officers, customers, Inventory and Stock Control, Sales, Marketing and Finance departments to ensure smooth flow of information and execution of orders;
  
•  Receiving, documenting and analyzing customer complaints, problems, inquiries and compliments relating to sales orders with a view of effectively mediating, resolving the complaints and problems by escalating to relevant departments and sections;
  
•  Liaising with the Sales and Inventory & Stock Control teams to effectively manage available products so as to ensure fair distribution of product to all business segments;
  
•  Coordinating customer satisfaction surveys relating to order management and reporting the findings to management for decision making;
  
•  Drawing, managing and controlling the Order Processing section budget;
  
•  Ensuring compliance with the Corporation’s policies, procedures statutory requirements & regulations to enhance operational efficiency; and
  
•  Coaching & mentoring direct reports to ensure excellent performance and effective succession plan.
  Academic Qualifications
  
•  Bachelors’ degree in , Sales & Marketing, Business Administration or any other relevant field from a recognized institution;
  Professional Qualifications
  
•  Professional qualifications in Supply Chain e.g. Chartered Institute of Purchasing and Supply (CIPS) or Certified Procurement & Supply Professional (CPSPK) diploma will be an added advantage;
  

Experience

•  At least eight (8) years’ relevant experience, three (3) of which should be at managerial level.
  
•  Excellent communication skills
  
•  Strong problem solving and decision making skills
  

 Attention to Detail

•  High standards of personal integrity
  
•  Ability to multi task & work under pressure Strong analytical skills & results oriented
  
• Strong interpersonal relationships
  
• Candidates will be required to satisfy the requirements of Chapter Six of the
• Constitution of Kenya on leadership and integrity, and are thus required to submit clearance certificates from the following institutions together with the job application:
  
•  Kenya Revenue Authority (Tax Compliance Certificate)
  
•  Higher Education Loans Board
  
•  Ethics & Anti – Corruption Commission
  
•  Criminal Investigation Department (Certificate of Good Conduct)
  
•  Report from an approved Credit Reference Bureau (CRB)
  
•  Evidence of on-going clearance is admissible subject to satisfactory results (presentation of a clearance certificate from the above institutions) before the selection process.

Job application procedure
If you believe you can clearly demonstrate your abilities to meet the criteria given above, please send your cover letter accompanied by an updated detailed C.V. to this email: hr@nockenya.co.ke . Please note to quote the title of the position you are applying for in the subject field of the mailbox. To be considered, all applications must be received by 27th December 2018.

Canvassing shall lead to automatic disqualification.

National Oil is an equal opportunity employer.