Summary
Date Posted: Wednesday, June 19, 2019 , Base Salary: Not Disclosed

JOB DETAILS:
Sarova Hotels seeks an ambitious & dynamic person for the position of Assistant Lodge Manager at one of its Lodges. The candidate will be expected to maximize the efficiency of the unit in order to achieve budgeted GOP, ensuring the maintenance of quality standards of service and the development of business, people and product.
The incurbent will be expected to manage the operational areas in such a manner that customer satisfaction and budgeted profit margins are achieved and that a good company image is projected thus ensuring continued growth. .

Job Responsibilities:
• To ensure the efficient management of all departments.
• To ensure that each department contributes the agreed budgeted profits.
• To provide effective leadership through professional people management and encouragement of subordinates.
• To carry out regular, meaningful performance appraisals conducted in such a manner that effective, open and two-way communication is maintained.
• To follow up and ensure that the agreed action and developmental plans identified at these appraisals are being effected.
• To carry out monthly performance reviews, coach and direct activities to achieve desired performance.
• To draw up, in conjunction with the Lodge Manager, meaningful succession and career plans for all management staff.
• To monitor progress of agreed succession and career plans and ensure that these are adhered to.
• To ensure that departmental managers are conducting regular performance appraisals and drawing up appropriate action and developmental training plans for their staff, using job descriptions as a guide.
• To ensure that the company's objective relating to labour turnover is achieved or bettered.
• To ensure that subordinates are totally conversant with and are practicing good industrial relations procedures.
• To ensure that subordinates are totally conversant with and implementing all company policies and procedures.
• To review and analyze monthly results, highlight problem areas and take appropriate action to rectify poor performance.
• To ensure that all financial targets are being achieved, e.g. through up selling, purchase discounts, debt collection, etc.
• To compile and agree meaningful, achievable budgets through accurate research and application of in-depth knowledge of the industry.
• To make recommendations for training for subordinate staff, basing these recommendations on objective performance reviews and market-related equivalent positions.
• To stay "close to the customer" and maintain effective communication with him at all times through a planned programme of formal meetings and entertainment.
• To ensure that complaints or problems are actioned without delay and that effective follow-up action takes place to avoid a recurrence.
• To ensure that the company's training objectives are achieved.
• To attend all company social and promotional functions, maintaining a high profile with current and prospective clients.
• To be aware of current trends in the industry and make suggestions how these could be implemented for the benefit of the company.
• To attend meetings and training courses as required and continually strive for the improvement of won professional skills.
• To liaise and work closely with sales executives to ensure that realistic, achievable proposals are submitted.
• To maintain effective working relationships with line and staff functions to ensure the efficient opening of new contracts.

Job Skills:
• Excellent communication skills and a pro-active nature.
• Ability to counsel, coach and develop an effective team
• Strong marketing & sales skills
• Strong time management and decision making skills
• An individual of high integrity and determination who is energetic and resilient and has a pleasant personality.

Job Qualifications:
• Degree in Hotels Management or similar from a recognized institution.
• Minimum of 4 years’ experience of senior management in a hotel environment with general all round exposure to all departments.

Job Education Requirements: Not Specified

Job Experience Requirements: Not Specified

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Job application procedure
To express interest in this opportunity, send your CV by 20th July 2019.
All applications should indicate “Application for the position of an Assistant Lodge Manager” on their application letters/email submissions and must include three referees, two of which can validate field and technical expertise.
Only short listed candidates will be contacted.
Sarova Hotels is an equal opportunity employer.
Please follow link below to apply;
https://www.brightermonday.co.ke/job/assistant-lodge-manager-6kqnq7  

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