Summary
Date Posted: Thursday, June 02, 2022 , Base Salary: Not Disclosed

JOB DETAILS:

TASKS, DUTIES AND RESPONSIBILITIES
MANAGE AND COORDINATE FRONT OFFICE OPERATIONS TO PROVIDE THE HIGHEST STANDARD OF SERVICE
• Achieves guest satisfaction and room revenue goals by supervising the Front Office operation
• Ensures that Front Office is staffed according to need by utilizing business forecasts to schedule employees
• Oversees and participates in the prompt and courteous check-in and check-out of guests
• Addresses questions or problems pertaining to customer room accommodations and rates
• Controls condition of rooms
• Keeps effective key control and participates in matters relating to customer room security
• Ensures that guest mail and messages are delivered promptly by overseeing mail and message delivery functions
• Controls room rates, and implements approved rate changes
• Monitors advance deposit and credit procedures
• Responds orally to positive and negative comments expressed in comments from guests, and in comment cards, and develops strategies to improve
• Brings major needs for repair to the attention of the Front Office Manager
• Checks the arrival list, conference guest list, and VIP list and informs appropriate individuals on returning guests, VIP’s and special guests
• Blocks rooms for VIP’s and special guests in conjunction with Guest Relations Manager
• Is proficient in all Front Office procedures to be a resource when needed
• Challenges Front Office staff to utilize yield management, occupancy and average room rate to maximize room revenue
• Controls and analyses departmental costs on an ongoing basis; takes action to control negative deviation
• Monitors Front Office activities regarding discounts, billing instructions, and compliance with hotel credit policies
• Analyses the rate variance report to ensure proper room rate and revenue control
• Analyses credit check report daily for possible doubtful accounts

MANAGING THE FRONT OFFICE TEAM
RESPONSIBLE FOR Receptionists
• Utilizes leadership skills and motivation to maximize employee productivity and satisfaction
• Monitors the Front Office team’s overall service and team work daily and focuses on how to improve and increase service delivery efficiency
• Analyses departmental financial reports, and takes corrective action and follow-up
• Helps Front Office staff increase REVPAR and Willingness to Return by increasing sales and average rate
• Checks and revises night clerk source of business report
• Co-ordinates billing with the Accounting Department
• Controls and pre-assigns rooms and arrangements for groups booked
• Provides effective sales effort at Front Office to maximise rooms revenue
• Maximises the total occupancy of the Rezidor hotels in the area, by serving as a liaison with other Rezidor hotels
• Checks Front Office equipment periodically
• Maintains Front Office supplies

LAWS, REGULATIONS AND POLICIES
• Makes sure Front Office follows all applicable laws
• Keeps track on purchasing costs for department for maximum quality to lowest possible price
• Makes sure that Front Office deliver quality guest services within departmental and corporate standards and guidelines

HUMAN RESOURCES MANAGEMENT
• Identifies training needs and develops the departmental training plan
• Trains Front Office staff appropriately and proactively
• Ensures that staff meets and exceeds guest expectations by training and inspiring staff to provide Yes I Can! service
• Makes sure staff receives skills training to provide consistent, reliable service
• Encourages, develops and manages effective employee relations within department and throughout the hotel
• Identifies employees with potential for promotion and/or transfer and makes appropriate development plans for him or her together with the Rooms Division Manager
• Works closely with the Rooms Division Manager, and the Human Resources Manager to conduct the following Human Resources related tasks within department:


Education Requirement: No Requirements

Job Experience: No Requirements

Work Hours: 8

Job application procedure
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