Summary
Date Posted:Thursday, April 06 2023, Base Salary: Not Disclosed

JOB DETAILS:
Impact you’ll make:
Support
• Applies technical abilities to recognize, research, isolate, and resolve basic hardware and software problems.
• Monitors system performance and capacity and provides input for needed expansion.
• Provides support to local and remote end-users by taking the necessary steps to investigate, troubleshoot, and resolve problems.
• Handles general upgrades and troubleshoots various hardware platforms.
• Audits and maintain hardware and software inventory.
• Conducts updates of management information systems, including asset management, time tracking and other systems.
• Participates in 24-7 on-call production support activities based upon documented support procedures.
• Escalates more complex issues to higher levels and management.
• Configures hardware and software for the corporate and production infrastructures.
• Coordinates moves, adds, and changes within the relevant technology infrastructure.
• Performs maintenance and release upgrades on a timely basis.
• Implements security hardening measures on hardware installations.
• Participates in enterprise-wide software rollouts.
• Keeps technical management informed about progress, problems and activities.
• Keeps peers informed about changes, improvements, etc. that may affect them.
• Uses knowledge of relevant product offerings and support policies to provide technically accurate solutions.

Analysis
• Learns how to identify opportunity and may be able to offer recommendations and solutions for improving efficiency and service.
• Monitors system performance and capacity and provides input for needed expansion.
• Researches and evaluates technology solutions that improve and enhance efficiencies for the corporate environment and recommends solutions to manager.

Requirements
• IT Diploma OR Latest MCSE/A+/N+ Certifications
• 2 years relevant experience
• Microsoft SCCM support experience would be preferred
• Knowledge of patching regimes and upgrading software packages would be an advantage
• Must have first line user support experience in a corporate environment of more than 100 users



Work Hours: 8

Experience in Months: 24

Level of Education: Bachelor Degree

Job application procedure
• Interested and qualified? Click here to apply

All Jobs

QUICK ALERT SUBSCRIPTION