After Sales Agent Job at Kilimall - Career Opportunity in Kenya
Website :
1940 Days Ago
Linkedid Twitter Share on facebook

Vacancy title:
After Sales Agent

[ Type: FULL TIME , Industry: Marketing, Sales and Service , Category: Sales & Retail ]

 

Jobs at:

Kilimall

Deadline of this Job:
25th July 2019  

Duty Station:
Within Kenya , Nairobi , East Africa

Summary
Date Posted: Friday, July 12, 2019 , Base Salary: Not Disclosed


JOB DETAILS:
Kilimall is Kenya’s largest online shopping mall. It was launched in July 2014 with the mission of becoming No.1 E-commerce platform in Africa, and has sites strategically distributed in the three countries namely: Kenya, Uganda and Nigeria.
Kilimall serves a retail-customer base that continues to grow exponentially, offering products that span various categories designed to ensure optimum levels of convenience and customer satisfaction with the retail process; order delivery-tracking, dedicated customer service support and many other premium services.
We invite you to be part of our team by submitting your application to the following role based in Nairobi. .

Job Responsibilities:
• Dealing with after sales customer directly either by telephone, electronically(email) or face to face in a timely manner.
• Helping the customers to get the necessary support e.help them install, maintain, operate particular product and advise customers on after sales product policy application.
• Processing all the returns and failed deliveries e.processing exchange, resend or refund of the product.
• Communicate and coordinate with internal departments
• Keeping track of all orders being returned and resend to customers.
• Ensure efficient and accurate logging of all after sales inquiries
• Take ownership of customers after sales complaints and follow problems through to resolution efficiently
• Constantly investigate and report after sales issues and options that will assist in service improvements.
• Any other duty assigned from time to time


Job Skills: Not Specified


Job Qualifications:
• Bachelor degree in Business Administration or an equivalent
• 1 year relevant work experience.
• Be a strong team player with excellent interpersonal skills
• Be able to work well and meet strict deadlines with minimum supervision
• Have a good working knowledge of MS Office applications with strong report writing skills
• Have excellent communication skills, both oral and written


Job Education Requirements: Not Specified


Job Experience Requirements: Not Specified

 

{module 312}

Job application procedure
Are you interested in this position and do you meet the minimum requirements?
Apply by sending an email with your CV and a convincing cover letter to recruitment@kilimall.com
Fresh Graduates are encouraged to apply.


All Jobs

QUICK ALERT SUBSCRIPTION

 

Job Info
Job Category: Sales jobs in Kenya
Job Type: Full-time
Deadline of this Job: 25th July 2019
Duty Station: Nairobi
Posted: 12-07-2019
No of Jobs: 1
Start Publishing: 12-07-2019
Stop Publishing (Put date of 2030): 12-07-2065
Apply Now
Notification Board

Join a Focused Community on job search to uncover both advertised and non-advertised jobs that you may not be aware of. A jobs WhatsApp Group Community can ensure that you know the opportunities happening around you and a jobs Facebook Group Community provides an opportunity to discuss with employers who need to fill urgent position. Click the links to join. You can view previously sent Email Alerts here incase you missed them and Subscribe so that you never miss out.

Caution: Never Pay Money in a Recruitment Process.

Some smart scams can trick you into paying for Psychometric Tests.