Summary
Date Posted: Tuesday, July 02, 2019 , Base Salary: Not Disclosed

JOB DETAILS:
U.S. Embassy Nairobi seeks to recruit an Administrative Clerk .

Job Responsibilities:
• Basic Function of the Position – The incumbent is a Helpdesk Support Specialist for the Information Systems Center (ISC).
• She/he reports directly to the System Manager.
• As the initial point of contact for over 1,100 unclassified system users (including 32 agencies), the incumbent is responsible for providing front desk technical support and assistance to walk-in customers and phone calls.
• Incumbent is the focal point of Tier 1 support and uses the Mission’s ticket system.
• Incumbent’s primary objective is to be responsive to customer requests and ensure open communication with customers to resolve issues in a timely manner.
• He/she also serves as the Administrative/Technical/logistical Assistant to the Information Systems Center (ISC) providing every aspect of IT support and services.

Job Skills: Not Specified

Job Qualifications:
• Three years previous experience in administration is required.
• Experience in Microsoft products and related applications is required.
• Experience in customer support is also required.

Job Education Requirements: Not Specified

Job Experience Requirements: Not Specified

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Job application procedure
For more information and job application details, visit: https://erajobs.state.gov/dos-era/vacancy/viewVacancyDetail.hms?_ref=ywxhsmnbpt0&returnToSearch=true&jnum=7608&orgId=25  

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