Summary
Date Posted: Monday, February 07, 2022 , Base Salary: Not Disclosed

JOB DETAILS:
Skills For Building Brands (ISA) – Administration & Customer Service Lead.

ISA (International School of Advertising) was founded in 2014 to offer training in areas of Brand Communication including Advertising, Public Relations and Brand / Digital Marketing. As a CIM (UK), accredited center, we offer an array of programs targeting fresh graduates entering the market place, professional’s upskilling and experts who need to be abreast of new trends and practices. We partner with relevant companies and industry bodies to ensure Students as job seekers are aligned with the industry and meet the market needs.
We are seeking to fill the position of Administration & Customer Service Lead
Reporting To: Managing Director

Roles & Responsibilities:
Manage and execute all Administrative functions below.
Administration – General office administration
• Overseeing daily running of the office – opening & closing, cleanliness, business compliance (licenses renewals), assets insurance, inventory management, stationery & office supplies , overseeing functions of office equipment’s
Records Management
• Files Management
Standard Operating Procedures
• In collaboration with other staff members, development and delivery of excellent Standard Operational Procedures (SOP’s) for all matters related to administration and customer service
Student Management in liaison with the trainers
• Timely and accurate development of timetables and extracts
• Ensuring students are well supported with timely distribution of timetables, notes and other training support materials
• Timely communication to students on all learning related matters
• Managing communication of general circulars to students
• Managing attendance reports for trainers and students, evaluation reports and feedback reports.
• Coordinating all matters related to e-learning
• Ensuring that student experience is delivered with excellence
• Management of industry placement/ apprenticeships.
• Students Performance – work closely with the trainers to ensure delivery of quality training contents, build and sustain high student’s performance
Course content Management
• Annual coordination with trainers in updating and developing course content aligned with changing market dynamics
Trainer Management
• Ensuring trainers MOU’s are regularized in good time
• Ensuring compliance of lesson plans and structuring of notes
• Ensuring notes are submitted by trainers on time and logically organized for circulation
• Timely development and communication of student feedback to trainers
• Managing trainer training schedules.
• Timely communication on any updates
• Submission of trainer attendance sheet to accounts for invoice reconciliation
• Robust online / virtual training platform: spearhead implementation and execution of virtual training
Recruitment of Trainers
• Participate in recruitment and management of qualified and effective faculty team
Customer Relations Management
• Foster good relationships with key stakeholders
Communication
• Ensuring both external and internal communication is handled appropriately e.g memos, telephone calls, letters, enquiries, emails.
General House Keeping
• Monitor usage of office supplies and make timely orders for restocking.
Repairs and Maintenance
• Reporting the repairs & maintenance needs of the office and ensuring they are addressed
• Assisting accountant with documentation, petty cash, collection from debtors, Book Keeping
• Any other responsibility that may be assigned to you.

Qualifications
Bachelor’s Degree/Diploma in Business Administration or other related discipline at least 5 years relevant experience in similar role

Work Hours: 8

Experience in Months: 60

Level of Education: Bachelor Degree

Job application procedure
Suitable candidates to send a cover letter and CV to jobs@nolimit-consultants.com .

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