Vacancy title:
3 Customer Care Officers

Jobs at:
Sapphire Concepts Kenya

Deadline of this Job:
24th August 2018

Duty Station:
Nairobi, Kenya

Summary
Date Posted: 20th August 2018 , Base Salary: Not Disclosed , Employment Type: Full-Time

The Finance Officer is responsible for processing of accounting entries in the accounting system in accordance with IFRS and tax laws

JOB DETAILS:
The candidate will be responsible for handling front-line telephone contact with customers, facilitating the earliest possible resolution of complaints and enquiries in line with the service standards and procedures.

Responsibilities for the Customer Care Officer Job

•  Delivering customer service in line with ‘best practice’. Ensure compliance to relevant policies.
  
•  Providing point of contact for customer enquiries, dealing with these through to a successful outcome
  
•  To take accountability for timely comprehensive and conclusive customer responses through email, letters phone calls etc.
  
•  Attend to and resolve, provide feedback on customer requests in line with 1st contact resolution(FCR)
  
•  Pro-actively engage with customer to identify risks, problems and potential opportunities.
  
•  Update & maintain customer records
  
•  To inform and educate customers on products to ensure retention of existing customer; increase sales revenue and organizational customer base
  
•  Monitor and track customer requests by ensuring accurate customer records are documented; directed to relevant department, and resolved to customer’s satisfaction
  
•  Perform customer on-boarding and quality check to ensure customer retention
  
•  Support front office with customer follow up and policy disputes by providing resolutions as per set turnaround time
  
•  Mange customer document policy to ensure proper documentation for improved customer satisfaction.
  

Customer Care Officer Job Qualifications

•  Degree/Diploma in Business Management or any related field
  
•  At least 2 years’ experience in Customer service
  
•  Excellent problem solving skills.
  
•  Excellent Communication skills, both oral and written
  
•  A team player with a positive attitude and good interpersonal and communication skills