Summary
Date Posted: Wednesday, November 18, 2020 , Base Salary: Not Disclosed

JOB DETAILS:
Tugende is a for-profit social enterprise providing asset and SME finance, leasing, insurance, and financial literacy to new customers and consumer finance to qualified existing customers. It was formally established in 2012 in Uganda and is a technology-enabled asset financier of income-generating assets for proven entrepreneurs, using a lease-to-own product to offer an affordable path to ownership of these assets. Tugende empowers customers unable to access formal credit, and has financed over 30,000 customers.
About this Role:
We are looking for competent and motivated Senior Field Officers who can workindependently with limited direction to serve as the main point of contact between Tugende and its clients within our areas of operation in Kenya. The role will be based in Kenya, with occasional travels to Uganda.
Tugende’s mission is: ‘ Helping people help themselves ’. As a Senior Field Officer, you will be responsible for the client's lease approval process, from the initial class to final lease payment. The Senior Field Officer’s day-to-day responsibilities include conducting Tugende field operations e.g. vetting, managing collections, and responding to client needs. .

Key duties to be performed:
The job holder will perform the following duties:
Client vetting and Management
● Recruit new applicants: Identify capable clients for Tugende leases.
● Register applicants: Meet with applicants to obtain information from them and answer their questions about the application process.
● Vet applicants: Conduct field visits (at applicant’s stage and home) while paired with another Field Officer.
● Analyze the strength of completed applications: Analyze applicants’ financial status, creditworthiness and outstanding leases to determine applicant qualification.
● Approve/Reject applicants: Evaluate applicant's creditworthiness in line with the existing guidelines
● Review lease agreements to ensure that they are complete and accurate according to the Tugende Policies.
● Help deliver Motorcycles to new clients. Ensure that clients understand the key terms and conditions of Tugende, as well as the warranty and maintenance requirements, before handing over the Motorcycles.
Manage client needs and portfolio performance
● Collections: Manage a portfolio of clients. Regularly follow up on client repayments (on phone and in person), understand any repayment and work challenges, give recommendations or escalate problem cases where necessary. Ensure client data is accurately captured in the lease management system in a timely manner
● Customer service: Listen and attend to customer comments and inquiries, give recommendations or escalate problem cases where necessary.
● Office work: Be able to help with office work including signing contracts with clients, transferring titles for Motorcycles and processing passenger service vehicle licenses (PSVs).
● Office support: Manage motorcycle traffic outside office, and coordinate clients during applicant classes.
● Coordinate with local authorities: Engage them as required to facilitate field operations.

Prefered skills, knowledge & abilities
● Highly self-motivated and able to demonstrate a drive for results with a professional approach from a team
● Excellent communication, presentation skills and professionally presentable
● Exhibit a passion for customers, and provide excellent customer service and empathy for our customers
● Ability to work under pressure in a fast paced environment and willing to work in rural areas in the different regions of Kenya.
● Adopt and champion the values that Tugende stands for: Integrity, Empathy, Teamwork, Solutions-Oriented and Always growing
● Ability and willingness to learn to ride a motorcycle to conduct fieldwork
● Computer literate with ability to comfortably use MS Office and GSuites. Have atleast 35 Words Per Minute.
● High level of professionalism and integrity, with good moral character
● Ability to work under minimum supervision with resilience and a ‘can do’ attitude
● Fluent in Kiswahili and atleast 2 key local languages of Kenya

Preferred Qualification:
● A minimum of a diploma in a business-related field from a recognised institution of learning.

Preferred experience:
● Two years’ field based experience working with an institution or organisation suchas a microfinance or business credit related business
● Motorcycle riding ability is an added advantage and gaining this proficiency will be a requirement once on the job

What will you gain?
Career Trajectory: This is a role with significant potential to grow as the company and Operations function grow in Kenya. Someone who does this job can be promoted to;
Security Co-ordinator or Team Leader with a possibility of crossing to other functions within the operations department, for positions such as Credit / Collections,, Coordinator, Deputy Branch Leader, Junior Branch Leader, Branch Leader and Senior Branch Leader
Hours and compensation: This position is for an ambitious, full-time employee who will take on additional responsibilities and projects as they arise. Tugende offers competitive salaries and benefits that reflect a person’s contributions to the company’s mission and growth.
Meaningful Work: Tugende’s work gives entrepreneurs the opportunity to earn a better living for themselves and their families. We are changing Africa’s asset-finance industry by building a sustainable business that ignites financial development. Join us!
Great Team: Tugende has a smart, fun, and growing team of ~450 employees. We take our work seriously, but love to joke and have fun. We regularly have fully-paid, voluntary team outings, as well as events for our customers. Our headquarters are in Kampala, Uganda and we are rapidly expanding in East Africa.

Work Hours: 8

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Job application procedure
Are you a highly talented, value driven, and ambitious individual interested in joining our team? If we do not have any current openings that match your skills, you are welcome to send us your up-to-date CV by email to tugende@jobs.workablemail.com tailored to the kind of role that you are seeking within Tugende to be considered for new positions in the future.
Whenever we have a new opening, we will review and screen candidates in our talent pool database and contact the most suitable with further instructions. All personal information is held in the strictest confidence.

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