Summary
Date Posted: Tuesday, January 21, 2020 , Base Salary: Not Disclosed

JOB DETAILS:
Church World Service (CWS) was founded in 1946 and is a cooperative ministry of 37 Christian denominations and communions, providing sustainable self-help, development, disaster relief, and refugee assistance around the world. The CWS mission is to eradicate hunger and poverty and to promote peace and justice at the national and international level through collaboration with partners abroad and in the US. Primary Purpose
This position is responsible for overseeing United States Refugee Admissions Program (USRAP) Cultural Orientation activity for RSC Africa. This includes coordinating workflow within Cultural Orientation department and collaborating with other program departments. This position ensures that RSC Africa processing priorities and targets are met and that standard operating procedures are strictly followed. The position also provides oversight to the English Language Program (ELP) and the Interpreter Unit, including overseeing processes related to contracted interpreters, child minders, and ELP teachers at RSC Africa. The position is a member of the RSC Africa Leadership Team and Senior Programs Team.
Supervision
The position directly supervises one CO Program Manager, one English Language Program Supervisor, one Curriculum Development Specialist, and one Interpreter Supervisor. The position indirectly supervises CO Supervisors, CO Senior Trainers, CO Trainers, CO Program Assistants, and Interpreter Support Assistants.. .

Essential Duties
Compliance
• Ensures all Cultural Orientation activity strictly adheres to the DOS/BPRM, USCIS, RPC, CWS and RSC Africa policies, guidelines and procedures, including PRM-issued CO learning objectives/indicators.
• Ensures activity relating to hiring of contractors such as interpreters, child minders, and ELP teachers strictly adheres to the DOS/BPRM, USCIS, RPC, CWS and RSC Africa policies, guidelines and procedures.
• Oversees the development, implementation, dissemination and monitoring of standard operating procedures (SOPs), and Cultural Orientation curricula, for processing of refugees eligible for the US Refugee Admissions Program in sub-Saharan Africa.
• Leads regular departmental process reviews to compare requirements vs. current processing and outputs.
• Monitors policy changes, identifies effects of such changes on the department’s internal SOPs, workflow, and curricula, and ensures effective implementation of policy updates.
• Conducts job function observations of Cultural Orientation staff to ensure compliance is met and identifies areas of improvement or training needs..

Job Skills:
• Thorough knowledge and comprehensive understanding of the US Refugee Admissions Program and WRAPS database.
• Detailed knowledge of case processing SOPs and the role of WRAPS in case processing preferred.
• Advanced computer knowledge, specifically with MS Access, MS Outlook, MS Excel and other statistical analysis programs.
• Strong English communication skills, both oral and written.
• Strong analytical skills and excellent report-generation skills with the ability to understand process and document information for a variety of audiences.
• Strong supervisory skills and understanding of performance management systems.
• Excellent organizational and time management skills..

Qualifications
• Valid U.S. passport is required
• Bachelor’s Degree in a related field required.
• Master’s Degree preferred..

  Job Education Requirements:
• Bachelor’s Degree or four (4) years of experience in lieu of a Bachelor’s Degree is required

Job Experience Requirements:
• Ten (10) years’ work experience is required.
• Five (5) years of direct supervisory experience with responsibility for hiring, evaluating performance, administering corrective action and directing day to day work is required.
• Demonstrated management experience with a refugee serving/processing agency(s) preferred.
• Previous experience working at a domestic resettlement agency or on an overseas cultural orientation program is preferred..

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